Jonathan Gaea

• Spearhead operations as an integral member of the management team, overseeing daily activities, optimizing work flows, and ensuring efficient branch operations.
• Manage profit & Loss (P&L) responsibilities, consistently achieving and exceeding financial targets through strategic planning and resource allocation.
• Lead a team of staffing specialist, providing guidance, mentorship and support to drive.
• Streamline associate dispatch to hire process, effectively matching client needs with qualified candidates while maintaining high standards of quality and compliance.
• Cultivating strong client relationships and foster client satisfaction through proactive communication, problem-solving and delivering tailored staffing solutions.
• Manage workers compensation claims.

Operation Specialist (2006-2010)

• Provided exceptional customer service to clients and associates, addressing inquiries, resolving issues and ensuring a positive experience throughout the staffing process.
• Developed and implemented strategies to optimize customer satisfaction, retention and loyalty, resulting in increased client referrals and business growth.
• Collaborated with internal teams to streamline processes, enhance operational efficiency and drive continuous improvement initiatives.

Customer Service Representative (2002-2006)

Delivered prompt and courteous assistance to clients and associates. Serving as th primary point of contact for inquiries, requests and feedback..

• Utilized effective communication and problem solving skills to address challenges, resolve issues and ensure smooth coordination between clients and candidates.
• Maintain accurate records, processed documentation and performed administrative tasks to support efficient branch operation.