Jonathan Galeja
Brightway Living & Learning Gull Dip
Coram
1
Certification
2027
years of professional experience
Management professional experienced in team leadership and operational oversight. Achieved goals through collaboration and adaptability to changing demands while enhancing conflict resolution and process improvement initiatives. Focused on driving results, fostering effective communication, and ensuring a positive work environment.
Work History
Admissions Leader
- Managed daily operations of admissions team, ensuring efficient ticketing processes and customer service standards.
- Developed and executed admissions strategies to optimize visitor flow and enhance guest experience.
- Trained staff on systems and procedures for processing admissions and addressing guest inquiries effectively.
- Analyzed admissions data to identify trends, inform decision-making, and improve operational efficiency.
Shift Manager
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on company policies, procedures, and best practices for customer engagement.
- Managed inventory levels, ordering supplies to minimize waste and maintain product availability.
- Conducted performance evaluations to identify training needs and improve team productivity.
- Resolved customer complaints promptly to foster positive dining experiences and retain clientele.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
DSP
- Developed individualized care plans in collaboration with clients and families to address unique needs.
- Monitored behavioral and emotional well-being, providing timely support during challenging situations.
- Facilitated recreational activities to enhance social skills and foster community engagement among clients.
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Assisted disabled clients to support independence and well-being.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Assistant Manager
- Supported daily operations by coordinating team schedules and task assignments.
- Assisted in implementing process improvements to enhance workflow efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
DSP
- Implemented feedback from clients to improve service delivery and enhance overall satisfaction.
- Advocated for client rights, ensuring access to necessary resources and services within the community.
- Collaborated with interdisciplinary teams to ensure comprehensive care and effective communication strategies.
- Trained new staff on best practices for client support, fostering a cohesive team environment.
DSP
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Shift Leader
- Coordinated shift schedules to optimize team performance and meet operational needs.
- Supervised daily operations to ensure adherence to quality and safety standards.
- Trained new staff on organizational policies and best practices for efficient service delivery.
- Implemented process improvements that enhanced workflow efficiency and reduced service delays.
Deli Shift Lead
- Supervised deli operations, ensuring compliance with health and safety standards.
- Trained team members on food preparation and customer service protocols.
- Managed inventory levels, coordinating timely restocking of products.
- Assisted in creating schedules to optimize staff coverage during peak hours.
- Implemented quality control measures, enhancing product freshness and presentation.
Education
High School Diploma
Skills
Customer-focused mindset
Admissions processing
Problem-solving
Admissions expertise
Team motivation
Team management
Operational management
Flexible schedule
Operational flexibility
Certification
SCIP/AMAP/CPR/First AID certified
Timeline
Admissions Leader
Splish Splash Water Park
2014 - 2016Read More
Shift Manager
McDonald's
2014 - 2017Read More
DSP
DDI Ridge IRA
2017 - 2018Read More
Assistant Manager
DDI
2018 - 2019Read More
DSP
DDI Riverhead Day Hab
2019 - 2020Read More
DSP
DDI Gull Dip
2020 - 2021Read More
Deli Shift Lead
Costco
2020 - 2023Read More
Shift Leader
Brightway Living & Learning Gull Dip
2022 - CurrentRead More
Longwood High School
High School Diploma
Read More