Jonathan Garcia
Pompano Beach
Overview
8
8
years of professional experience
Work History
HOBBY LOBBY
11.2021 - 10.2022
- Assisted customers in finding products, answering questions, and resolving issues to ensure a positive shopping experience
- Handled transactions efficiently and accurately using POS systems
- Stocked and organized shelves, ensuring products were well-presented and in-stock
- Executed promotional displays and marketing materials to boost sales
- Resolved customer complaints effectively and efficiently, turning potentially negative experiences into positive ones
- Adapted to various roles and tasks as needed, demonstrating flexibility in a dynamic retail environment
Assistant Manager / Sales Associate
BULK NATION
02.2021 - 11.2021
- Ordered store needs
AI BURIAL SERVICE
01.2020 - 01.2021
- Tech savvy
- Assist students with any needs
Server / Assistant Manager
TACO BUS
11.2018 - 01.2020
- Managed Coworkers
- Demonstrated high communication skills
- Executed problem-solving skills
Head of Marketing
URBAN APPEAL
04.2018 - 02.2019
- Sales associate
- Managed high-pressure situations
- Attended to every customer and helped resolve all of their needs
- Stocked all store products
- Pitched sales to customers
Zumiez
05.2017 - 12.2017
- Managed high-pressure situations
- Attended to every customer and helped resolve all of their needs
- Stocked all store products
- Pitched sales to customers
IGT
10.2017 - 12.2017
- Warehouse operations
- Lifted product
- Worked conveyor belts
Telemarketer
GC Services-Telemarketing
03.2015 - 03.2015
- Addressed and resolved customer product complaints empathetically and professionally
- Effectively managed a high volume of inbound and outbound customer calls
- Defused volatile customer situations calmly and courteously
- Managed customer calls effectively and efficiently in a complex, fast-paced, challenging call center environment
- Initiated operations improvements to improve overall call center productivity
TARGET
- Assisted customers in finding products, answering questions, and resolving issues to ensure a positive shopping experience
- Handled transactions efficiently and accurately using POS systems
- Stocked and organized shelves, ensuring products were well-presented and in-stock
- Executed promotional displays and marketing materials to boost sales
- Resolved customer complaints effectively and efficiently, turning potentially negative experiences into positive ones
- Adapted to various roles and tasks as needed, demonstrating flexibility in a dynamic retail environment
Education
Graphic Design -
SEU
01.2022
Animation -
ART INSTITUTE OF TAMPA
01.2021
Diploma - Airline and Travel Specialist, Airport and City codes, Ticketing and creating a PNR, Apollo Reservations
International Air And Hospitality Academy
06.2016
High School Diploma -
Kathleen High School
01.2013
Skills
- Logo Creation
- Creating Visual Art
- Adobe programs
- Able to work under high-pressure
- Security license
- Packaging
- High-volume warehouse operations
- Logistics
- Distributions
- Inventory management
- Call center operations
- Marketing savvy
- Strong problem-solving aptitude
- Persuasive speaker
- Hardworking
- Self-motivated
- Avaya software knowledge
- Quality inspection
- Material handling
- Team leader
Timeline
HOBBY LOBBY
11.2021 - 10.2022
Assistant Manager / Sales Associate
BULK NATION
02.2021 - 11.2021
AI BURIAL SERVICE
01.2020 - 01.2021
Server / Assistant Manager
TACO BUS
11.2018 - 01.2020
Head of Marketing
URBAN APPEAL
04.2018 - 02.2019
IGT
10.2017 - 12.2017
Zumiez
05.2017 - 12.2017
Telemarketer
GC Services-Telemarketing
03.2015 - 03.2015
TARGET
Graphic Design -
SEU
Animation -
ART INSTITUTE OF TAMPA
Diploma - Airline and Travel Specialist, Airport and City codes, Ticketing and creating a PNR, Apollo Reservations
International Air And Hospitality Academy
High School Diploma -
Kathleen High School