Jonathan Gomez
El Paso,TX
Summary
Self-starter, fast learner, very observant, highly motivated individual, also comfortable with the collaboration and cooperation with all company function/groups, able to stay focused and organized in times of intense activity. Have the ability to comply with customers, experience of 4+ years with a progressive track record of working at retail stores & customer service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Processor
Sagility
El Paso, TX
11.2023 - Current
- Interpret and process medical claims in accordance with company policies and procedures, while maintaining quality and production standards
- Demonstrates basic understanding of our Medicaid products and managed care industry.
Graphic Designer
Mxdelo
El Paso, TX
06.2007 - Current
- Took a computer class back in 2007 and learned HTML, Adobe, Digital Audio Workstations, Graphic
- Design, Font Creation, Photoshop, iMovie, etc
- Then I started doing freelance work as a side gig to work my way up into the industry
- I now have a portfolio which you can find here of all my designs, business cards, flyers, event flyers, logos, symbols, brands, and more here at my website link: https://www.mxdelo.com/ graphics-digital-art
Guard (Migrant Camps)
Deployed Services
El Paso, TX
12.2022 - 05.2023
- Guard responsible for conducting unarmed foot patrol within a government environment, while providing superior service to customers, visitors, and employees
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Caregiver
Homewatch CareGivers
El Paso, TX
12.2020 - 03.2023
- Assists with activities of daily living, including dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
- Allows and encourages residents to do as much of their own care as possible.
Uber Partner Driver
Uber Drivers
El Paso, TX
09.2021 - 01.2023
- Experienced Uber driver with a strong knowledge of local routes and traffic patterns
- Demonstrated ability to provide excellent customer service, ensuring a safe and comfortable ride
- Proficient in using navigation apps and maintaining a clean and well-maintained vehicle
- Reliable and punctual with a focus on passenger satisfaction.
Warehouse/Forklift Operator
Lightspeed
El Paso, TX
12.2021 - 08.2022
- Provide materials to contractors, operating forklift to load/unload fiber to technicians, keep up with inventories with computer database programs, inventory shipping and receiving of trailers with materials, fax and invoicing of PO labels
- Inspected incoming merchandise for defects
- Accurately inspected incoming and outgoing Job site parts
Warehouse Specialist
Best Buy
El Paso, TX
10.2020 - 01.2021
- Arranging delivery pickup service, overseeing the shipping and receiving tasks, taking responsibility for loading and unloading; organizing the storage area for free movement of goods; and monitoring the inventory level of the warehouse.
CSR Agent/Security Officer
Spectrum, Video Repair
El Paso, TX
03.2020 - 08.2020
- Entering data from various sources into the company computer system for processing and management
- Entering customer and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output..
Security Officer
Allied Universal
El Paso, TX
11.2019 - 08.2020
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Operations/Sales
Alorica
El Paso, TX
10.2014 - 09.2019
- Answer incoming customer phone calls and take appropriate action for each call
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated.
Education
Diploma -
EASTWOOD HIGH SCHOOL
06-2013
Skills
- Data Entry
- Computer Operation
- Sales
- Computer Skills
- Surveillance
- Security
- Time Management
- Materials Handling
- Forklift
- Pallet Jack
- Load & Unload
- Freight Experience
- Warehouse Experience
- Typing
- Computer hardware
- Order Picker
- Order Picking
- Technical Support
- Help Desk
- Machining
- Shipping & Receiving
- Computer Networking
- Merchandising
- Desktop Support
- Delivery Driver Experience
- Packaging
- Microsoft Powerpoint
- Microsoft Windows
- Microsoft Exchange
- Leadership
- Telecommunication
- Spanish
- Bilingual
- Hotel experience
- Shuttle driving
- Graphic design (5 years)
- Adobe Photoshop (9 years)
- Digital art
- Media, Arts & Design
- Software deployment (1 year)
- AI (2 years)
- Adobe Spark (5 years)
- Video editing (6 years)
- IT support (1 year)
- Van driver (1 year)
- Shuttle driving (1 year)
- Warehouse distribution (3 years)
- Driving
- Load & unload
- Freight
- Customer service
- Windows
- Technical support
- Desktop support
- Graphic design
- Medical terminology
- Computer networking
- Adobe Photoshop
- HTML5
- Spark
- Languages
- Document Review
- Microsoft Excel
- Document Management
- Multitasking and Organizing
- Customer Service
- Proficient in [Software]
- Heavy Lifting
- Shipment Staging
- Data Entry Experience
- Sorting and Packaging
- OSHA Compliance
- Materials Inspection
Certification
Forklift Certification
Guard Card
First Aid Certification
Driver's License
September 2019 to September 2024
TX license
Timeline
Medical Processor
Sagility
11.2023 - Current
Guard (Migrant Camps)
Deployed Services
12.2022 - 05.2023
Warehouse/Forklift Operator
Lightspeed
12.2021 - 08.2022
Uber Partner Driver
Uber Drivers
09.2021 - 01.2023
Caregiver
Homewatch CareGivers
12.2020 - 03.2023
Warehouse Specialist
Best Buy
10.2020 - 01.2021
CSR Agent/Security Officer
Spectrum, Video Repair
03.2020 - 08.2020
Security Officer
Allied Universal
11.2019 - 08.2020
Operations/Sales
Alorica
10.2014 - 09.2019
Graphic Designer
Mxdelo
06.2007 - Current
Diploma -
EASTWOOD HIGH SCHOOL
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