Jonathan Gomez
Winter Garden,FL
Summary
Dynamic leader skilled in team motivation, strategic planning, and process improvement. Proven track record of enhancing operational efficiency and guest experience through collaboration and effective communication.
Overview
1
1
Language
4
4
years of professional experience
Work History
Team Leader
Universal Orlando
07.2025 - Current
- Led cross-functional teams to enhance guest experience and operational efficiency.
- Implemented process improvements that streamlined operations and reduced wait times.
- Monitored performance metrics, ensuring adherence to service standards and operational goals.
- Collaborated with management to strategize initiatives for enhancing team engagement and productivity.
- Facilitated communication between departments, promoting a cohesive work environment aligned with company objectives.
Trainer
Universal Orlando
03.2025 - Current
- Developed and delivered training programs for diverse audiences to enhance employee skills and knowledge.
- Evaluated training effectiveness through participant feedback and performance assessments, ensuring continuous improvement.
- Collaborated with cross-functional teams to create engaging training materials aligned with organizational goals.
- Mentored new trainers, providing guidance on best practices and instructional techniques for effective delivery.
- Assessed individual training needs through observation and analysis, tailoring programs to maximize impact.
- Trained and mentored 15 new personnel hired to fulfill various roles.
Shift Supervisor
The Great Greek
05.2023 - 02.2025
- Supervised daily operations to ensure efficient service and adherence to company standards.
- Trained and mentored team members on food safety and customer service protocols.
- Managed inventory levels, ensuring timely replenishment of supplies for smooth operations.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Cashier
The Great Greek
03.2022 - 05.2023
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained accurate cash drawer and balanced receipts at end of shifts.
- Assisted customers with product inquiries and recommendations to enhance satisfaction.
- Handled daily cash deposits and ensured secure cash management practices.
Education
Bachelor of Science - Business And Organizational Leadership
Valencia College
Orlando, FL12-2026
Associate of Arts - Business And Organizational Leadership
Valencia College
Orlando, FL04-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Leadership
- Strategic planning
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Universal Orlando
07.2025 - Current
Trainer
Universal Orlando
03.2025 - Current
Shift Supervisor
The Great Greek
05.2023 - 02.2025
Cashier
The Great Greek
03.2022 - 05.2023
Bachelor of Science - Business And Organizational Leadership
Valencia College
Associate of Arts - Business And Organizational Leadership
Valencia College