Jonathan Gonzalez
Homestead
Summary
Results-driven Sales Consultant and Account Specialist with over 8 years of experience in surpassing sales targets, cultivating client relationships, and boosting revenue growth. Proficient in identifying client needs, devising innovative sales strategies, and delivering exceptional customer service. Proven track record of expanding client base, improving account retention, and consistently achieving outstanding sales performance. Collaborative team player adept at ensuring client satisfaction and attaining business objectives. Seeking to leverage expertise in consultative sales consulting and account management to transition into a tech sales role.
Overview
9
9
years of professional experience
Work History
Call Center Sales Consultant
AT&T
09.2017 - 02.2025
- Assisted clients with account related concerns, such as billing and general maintenance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Used consultative and solution-based sales techniques to understand customer needs by transitioning to effective discovery and providing a tailored offer for relevant products and services, and overcome objections.
- Developed strong relationships with clients through excellent customer service, building rapport and regular followups.
- Utilized CRM software, including Salesforce, to manage client information, track leads, and monitor sales progress.
- Consistently exceeded sales targets and received recognition from management for numbers.
- Gained extensive knowledge on telecom, I.T./networking, and electronics through company-offered courses and became exam-qualified to transition to other roles.
Direct Sales Agent
Alorica
08.2016 - 09.2017
- .Handled inbound calls from prospective clients seeking information about AT&T services in a third party call center.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Used information gained from effective discovery to overcome objections and convert the consultation to close the sale.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Maintained high-quality standards through knowledge of products, services, and company policies.
Education
Bachelor of Arts - Business Administration
Florida International University
Miami, FLTechnical Knowledge Test II - Telecommunications
UMass Global
Aliso Viejo, California01.2025
Skills
- Multi-tasking
- CRM proficiency
- Consultative sales
- Customer Service
- Microsoft Excel and PowerPoint
- Salesforce
- Problem-solving
- Product knowledge
- Lead generation
- Target achievement
- Relationship building
- Sales funnel management
Personal Information
Title: Sales Consultant and Account Specialist
Languages
Spanish
Native or Bilingual
Timeline
Call Center Sales Consultant
AT&T
09.2017 - 02.2025
Direct Sales Agent
Alorica
08.2016 - 09.2017
Bachelor of Arts - Business Administration
Florida International University
Technical Knowledge Test II - Telecommunications
UMass Global
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