Jonathan Gonzalez
Homestead
Summary
Results-driven Sales Consultant and Account Specialist with over 8 years of experience in surpassing sales targets, cultivating client relationships, and boosting revenue growth. Proficient in identifying client needs, devising innovative sales strategies, and delivering exceptional customer service. Collaborative team player adept at ensuring client satisfaction and attaining business objectives. Seeking to leverage expertise in consultative sales consulting and account management to transition into a senior sales representative role.
Overview
9
9
years of professional experience
Work History
Call Center Sales Consultant
AT&T
09.2017 - 02.2025
- Assisted clients with account related concerns, such as billing and general maintenance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Used consultative and solution-based sales techniques to understand customer needs by building rapport and transitioning to effective discovery and providing a tailored offer for relevant products and services, and overcome objections.
- Utilized CRM software, including Salesforce, to manage client information, track leads, and monitor sales progress.
- Consistently exceeded sales targets and received recognition from management for numbers.
- Gained extensive knowledge on telecom, I.T./networking, and electronics through company-offered courses.
Direct Sales Agent
Alorica
08.2016 - 09.2017
- Handled inbound calls from prospective clients seeking information about AT&T services in a third party call center.
- Developed tailored solutions in response to unique customer needs, using product knowledge and effective discovery; and often to overcome objections and close the sale.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Associate of Arts - Chemistry
Miami Dade College
Miami, FL05-2015
High School Diploma -
G. Holmes Braddock Senior High
06-2008
Skills
- Sales funnel management
- Customer liaison
- CRM proficiency
- Sales strategies
- Objection handling
- Verbal and written communication
- Sales pitching
- Active listening
- Call center experience
- Conflict resolution
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Call Center Sales Consultant
AT&T
09.2017 - 02.2025
Direct Sales Agent
Alorica
08.2016 - 09.2017
Associate of Arts - Chemistry
Miami Dade College
High School Diploma -
G. Holmes Braddock Senior High
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