Jonathan Gundel
Van Alstyne,TX
Summary
Detail-oriented QA Tester brings proven experience in defect identification, documentation, and reporting. Not shy about raising concerns or advocating for customers' needs. Expert in writing test cases and scripts.
Overview
17
17
years of professional experience
Work History
QA Tester
TSI/PTI
Augusta, ME
05.2015 - Current
- Perform manual test execution including functional, regression, exploratory, acceptance testing methods
- Requirements analysis translating into Test planning and test script documents for testing purposes
- Work with developers and other stakeholders to gather, understand, and develop test documents
- Knowledge SQL and/or access database
- Creating/maintaining manual test scripts ensuring accuracy
- Mentoring co-workers through instruction, providing real time on the job experiences
- Reported and retested defects identified in testing
- SME for Tax Compliance system Portfolio Warehouse, mentored co-corkers in system functionality
UAT Tester
Bank of America
Belfast, ME
03.2010 - 03.2015
- Classified as subject matter expert for the core test team as well as the task force group brought on to assist; communicating concisely in order to ensure understanding
- Testing Multiple Bank of America specific system functions to ensure they are working properly (New Functionally/Regression)
- Identified and worked through potential defect, in many cases recreating in order to determine root cause, elevating as necessary
- Assisted in remediation upon defect discovery
- Lead numerous installs; which included being point person, prepping and assigning accounts as well as assigning scripts for testing
- Created tools and learning modules for educational updates in our systems
Customer Marketing Associate
Bank of America
Belfast, ME
03.2007 - 02.2010
- Identified and addressed customer concerns regarding their Bank of America Credit cards
- Utilized tools to create and complete understanding of our customer needs including customer relationship center, HIS, and CLMS
Education
Bachelor of Science - Business
University of Maine At Presque Isle
Presque Isle, MESkills
- Functional Testing
- Conversion Testing
- Regression Testing
- Manual Testing
- Database Testing
- Batch Testing
- Agile
- Waterfall
- SQL
- Test Planning
- Test Script
- Business Requirements
Timeline
QA Tester
TSI/PTI
05.2015 - Current
UAT Tester
Bank of America
03.2010 - 03.2015
Customer Marketing Associate
Bank of America
03.2007 - 02.2010
Bachelor of Science - Business
University of Maine At Presque Isle