Jonathan Hammonds
Harlan,KY
Summary
Adaptable Operations Specialist with a proven track records of managing complex workflows, resolving discrepancies, and maintaining high accuracy in fast-paced environments. A dedicated team player experienced in streamlining daily processes, supporting high-volume queues, and providing targeted peer training support to ensure seamless departmental operations.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Senture
London, KY
03.2022 - Current
- Evaluated patient eligibility and collaborated with medical staff to perform pre-service benefit verification and plan limitations.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Investigated medical claims and denials, identifying and resolving discrepancies to accelerate reimbursement cycles and maximize revenue recovery.
- Mentored peers, fostering independent problem-solving skills to reduce the team's reliance on leadership and build confidence in their work.
- Produced onboarding sessions for three new hire cohorts, taking charge of logistics, troubleshooting backend technical issues, and ensuring a seamless training experience.
Contractor
Hosea Project Movers
Covington, KY
10.2018 - 10.2021
- Assisted in precise assembly and installation of automated machinery lines, ensuring all equipment met strict operational standards.
- Collaborated with on-site teams to dismantle and relocate heavy industrial machinery and/or execute controlled demolition operations.
- Operated specialized heavy equipment, strictly adhering to site safety protocols during complex facility upgrades.
Education
High School Diploma -
Harlan County High School
Harlan, KYSkills
- Adaptability in Fast-Paced Environments
- Complex Workflow Management
- Customer Service and Support
- Data Verification and Accuracy
- Escalation Prevention
- Incident Troubleshooting
- Operational Reliability
- Peer Mentorship and Coaching
- Problem-Solving and Resolution
- Process Optimization
Timeline
Patient Service Representative
Senture
03.2022 - Current
Contractor
Hosea Project Movers
10.2018 - 10.2021
High School Diploma -
Harlan County High School