Tamia Fair
Hillsborough,NJ
Summary
Compassionate and dependable healthcare professional with 7+ years of experience in patient access, customer service, and healthcare support. Will be pursuing a nursing career while continuing to excel in registration, scheduling, insurance verification, and front-facing patient care. Skilled in de-escalation, documentation, and providing exceptional patient service with empathy and professionalism. Known for adaptability, attention to detail, and HIPAA compliance, ensuring accurate, efficient, and patient-centered hospital operations.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
RWJBH
05.2024 - Current
- Greet and assist patients and visitors in a prompt, courteous, and professional manner both in person and via phone.
- Accurately register patients by verifying demographics, confirming patient identity, and preventing duplicate medical record numbers.
- Verify insurance eligibility using EPIC Real-Time Eligibility (RTE)
- Handle a high volume of phone calls, resolve issues promptly, and communicate effectively with patients, clinical teams, and external offices.
- Complete work queues accurately and within required time frames to support patient flow.
- Collected patient copays and processed payments accurately during registration and scheduling.
- Resolved billing issues when possible and submitted unresolved cases to the billing department for review and correction.
Customer Service Representative – Patient Travel
ModivCare (Medical Transportation Call Center)
01.2020 - 03.2023
- Handle high-volume inbound calls from patients, medical facilities, and caregivers to schedule and coordinate non-emergency medical transportation (NEMT)
- Verify patient eligibility, coverage, and prior authorizations for Medicaid/Medicare transport services.
- Maintain strict HIPAA compliance while accurately documenting trip and patient information in real-time systems.
- Resolve trip issues including late arrivals, rescheduling, or provider no-shows with empathy and urgency
- Collaborate with transportation providers, dispatchers, and healthcare offices to ensure timely and appropriate care access.
Direct Support Professional (DSP)
Alternatives Inc
01.2017 - 08.2020
- Provided compassionate, person-centered care to adults with intellectual and developmental disabilities.
- Assisted with daily living activities such as hygiene, meals, mobility, and medication reminders.
- Accompanied clients to doctor appointments and community outings, ensuring safety and dignity.
- Accurately documented health updates, behaviors, and incidents per agency guidelines and care plans.
Education
No Degree - Certified Nursing Assitant
ACE HEALTH CARE
New Jersey01-2026
Associate of Science - Business Administration
Berkeley College
New Jersey12-2025
High School Diploma - Web Design and Microsoft Office
Plainfield Academy For The Arts And Advance Studies
New Jersey06-2015
Skills
- Strong Verbal & Written Communication
- Data Entry Accuracy & High Attention to Detail
- Multitasking in Fast-Paced Clinical Environments
- Customer Service & Active Listening
- De-escalation & Conflict Resolution
- Time Management & Prioritization
- Insurance Verification (Medicaid, Medicare, Commercial Plans)
- EPIC (Registration, Scheduling, Work Queues, Pre-Reg & Financial Estimation)
- HIPAA Compliance & Patient Confidentiality
- Problem-Solving & Critical Thinking
- Pre-Authorization & Eligibility Verification
- Payment Collection & Financial Counseling Support
- Inbound/Outbound Call Management
- Adaptability & Quick Learning
- CPR/FIRST AID Certified
- Infection Control Awareness
- Team Collaboration & Professionalism
Timeline
Patient Service Representative
RWJBH
05.2024 - Current
Customer Service Representative – Patient Travel
ModivCare (Medical Transportation Call Center)
01.2020 - 03.2023
Direct Support Professional (DSP)
Alternatives Inc
01.2017 - 08.2020
No Degree - Certified Nursing Assitant
ACE HEALTH CARE
Associate of Science - Business Administration
Berkeley College
High School Diploma - Web Design and Microsoft Office
Plainfield Academy For The Arts And Advance Studies