Stella Stoudemire

Detroit

Summary

Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.

Overview

years of professional experience

Work History

Patient Service Representative

Wayne Health

Detroit

12.2025 - Current

Scheduled appointments efficiently using the electronic health record system.
Collected patient information and verified insurance details accurately.
Coordinated communication between patients and healthcare providers effectively.
Managed patient check-in and check-out processes smoothly and professionally.

Healthcare Customer Service Representative

Carecentrix

Hartford

07.2025 - 11.2025

Responded to customer inquiries regarding healthcare services and insurance benefits.
Assisted patients with scheduling appointments and verifying insurance coverage.
Maintained accurate records of customer interactions in the CRM system!
Handled sensitive patient information while ensuring confidentiality and compliance.

Resident Care Aide

The Arbor Inn

Warren

05.2024 - 07.2024

Assisted residents with daily living activities and personal care.
Maintained a clean and safe environment for all residents.
Monitored resident health and reported changes to nursing staff.
Provided support to residents in the form of companionship, conversation, and emotional support.

Education

Highland Park Career Academy/ Adult Education GED

Detroit, MI

Skills

Electronic health records:
Patient scheduling
Insurance verification

Customer relationship management
Strong verbal & Written communication
Microsoft Office (Word, Excel, Outlook)

Accomplishments

Maintained high patient satisfaction scores by providing friendly, professional, and compassionate service
Received Employee of the Month recognition

Timeline