JONATHAN HANKINS

• Managed tenant relations to ensure satisfaction and retention.
• Oversaw property maintenance, coordinating repairs and improvements.
• Developed and implemented leasing strategies to maximize occupancy rates.
• Conducted regular property inspections to uphold quality standards.
• Led a team of maintenance staff, providing training and guidance.
• Streamlined operations by introducing efficient reporting systems for property management tasks.

• Assisted in leading daily store operations while supporting sales, profitability, and customer experience goals.
• Coached and mentored sales associates on product knowledge, selling techniques, and customer engagement.
• Supported recruiting, interviewing, hiring, onboarding, and training of new team members.
• Executed merchandising plans, promotional displays, and seasonal floor sets to maximize sales opportunities.
• Monitored store standards, operational compliance, and visual presentation.
• Partnered with leadership to improve employee performance through ongoing coaching and accountability.
• Resolved customer concerns while maintaining exceptional service standards.
• Assisted with inventory management, cash handling, opening/closing procedures, and operational reporting.

Key Contributions

• Strengthened employee engagement through consistent coaching.
• Improved customer satisfaction through proactive service recovery.
• Supported merchandising initiatives that increased customer traffic and product visibility.

• Led front-end customer service operations while ensuring exceptional guest experiences.
• Supervised guest service staff and maintained high service quality standards.
• Implemented promotional initiatives designed to increase customer satisfaction and repeat business.
• Addressed escalated customer concerns with professionalism and effective problem-solving.
• Collaborated across departments to improve operational efficiency.
• Analyzed customer feedback to identify service improvement opportunities.
• Supported daily operational planning and workflow management.

Key Contributions

• Increased guest satisfaction through service recovery initiatives.
• Strengthened cross-department collaboration to improve operational execution.

• Managed opening and closing store operations.
• Supervised associates during leadership shifts.
• Maintained cash controls and daily register reconciliation.
• Assisted with merchandising and inventory replenishment.
• Consistently exceeded sales goals through consultative selling.
• Built long-term customer relationships through exceptional service.
• Supported operational compliance and store presentation standards.

• Delivered exceptional customer service while achieving individual sales objectives.
• Assisted customers with merchandise selection and styling recommendations.
• Maintained visually appealing merchandising displays.
• Processed transactions accurately while maintaining cash handling standards.
• Supported inventory organization and stock replenishment.
• Built customer loyalty through personalized shopping experiences.