Jonathan Harper
Neosho,MO
Summary
Dynamic automotive professional with a strong work ethic and exceptional customer service skills, honed at Fletcher CDJR. Proven ability to enhance service delivery through effective communication and vehicle assessment. Committed to continuous learning and collaboration, ensuring high-quality repairs and customer satisfaction in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Service Advisor
Fletcher CDJR
03.2021 - 09.2025
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments, ensuring timely and accurate scheduling for clients.
- Analyzed customer feedback to drive improvements in service delivery and overall satisfaction.
- Collaborated with technicians to ensure seamless communication regarding vehicle repairs and maintenance needs.
Automotive Technician
Fletcher CDJR
04.2012 - 03.2021
- Assisted in diagnosing vehicle issues using diagnostic tools and equipment.
- Performed routine maintenance including oil changes, tire rotations, and brake inspections.
- Maintained clean work area, ensuring compliance with safety regulations and standards.
- Engaged in continuous learning to stay updated on automotive technologies and trends.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Learned safety protocols and best practices for automotive repair environments.
- Collaborated with senior technicians to understand complex repair processes.
Education
High School Diploma -
Neosho High School
Neosho, MO05-2010
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Team player mentality
Timeline
Service Advisor
Fletcher CDJR
03.2021 - 09.2025
Automotive Technician
Fletcher CDJR
04.2012 - 03.2021
High School Diploma -
Neosho High School