Jonathan Harris
Sr Manager BPPC
Jersey City,NJ
Summary
Results oriented relationship manager with a strong focus on driving business growth and value creation for both clients and company. By delivering customized solutions, providing exceptional service, and facilitating cross-functional collaboration. I have a proven track record of producing significant results in all of job functions, with excellent problem-solving and communication skills. I am passionate about helping clients achieve their goals and grow their businesses, while also advancing professional development and expertise. Strong leadership by partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Sr Manager-Client Management BPPC
American Express
11.2021 - Current
- Drive profitable charge volume and revenue growth by leveraging knowledge of merchant’s business and industry
- Develop innovative partnerships and negotiate profitable deal constructs and card acceptance agreements
- Understand merchant and industry dynamics to develop strategic plans to drive business impact
- Optimize client profitability and develop various pricing proposals and strategic growth plans
- Cultivate and leverage relationships across American Express and the merchant to identify and implement solutions to grow and expand share
Senior Account Executive
FIS
08.2015 - 11.2021
- Established relationships with key internal business partners (e.g. Retail, Business Banking, Commercial, etc.) and provide them with an overview of FTPS including our key differentiators, current partners, support options, cross-sell abilities, and partnership needs.
- Provided Merchant Sales Manager with regular status reports, both written and verbal, regarding prospect status, revenue and deal count achievement, partnership successes with various LOB partners, and campaign successes. Provides proper communication to Conversion and Relationship Management Teams on opportunities that need to be assigned or supported.
- Utilized Performance Management System to provide feedback to Merchant Sales Manager on financial and non-financial results
- Utilized Sales Force Automation (SFA) for all leads and prospective opportunities for pipeline, status tracking, and lead list opportunities.
- Maintained an awareness of competitors' products and pricing, including new trends and developments in the industry.
- Was a mentor to sales representatives(s) with less experience or in new markets.
- Developed new business opportunities for company growth through effective networking and client presentations.
Merchant Sales Representative
Capital One Financial Corp
06.2014 - 08.2015
- Developed and maintain the company's relationships with contacts/customers to maintain and expand business
- Made regular calls on potential client companies in order to generate high quality merchant services and bank related business to achieve or exceed specific production goals
- Met with customers through personal calling efforts, branch referrals and other contacts to discuss business needs and recommend ways in which the bank can serve their needs
- Maintained up-to-date knowledge of products and pricing in the market served
- Planned the upcoming year's growth through the development of a business plan in alignment with departmental budget
Sales Support Specialist
Capital One Financial Corp
03.2013 - 06.2014
- Supported 5+ Business Bankers while assisting in discovering opportunities to grow client relationship
- Helped uncover and assist on various of credit deals
- Identified business opportunities to deepen relationships
- Focused primarily on sales support activities to include identifying cross-sell opportunities, proactive customer and prospect calls (typically by phone), prospect research, presentations
- Performed customer service and portfolio management activities
Education
Bachelor of Economics - Finance
College of Staten Island of The City University of New York
Staten Island, NY 09.2008 - 01.2013
Skills
Team Leadership
Accomplishments
- Circle of Excellence (2019)
- 2022 Ratings: G2/L2
- 2023 Ratings: G3/L2
Timeline
Sr Manager-Client Management BPPC
American Express
11.2021 - Current
Senior Account Executive
FIS
08.2015 - 11.2021
Merchant Sales Representative
Capital One Financial Corp
06.2014 - 08.2015
Sales Support Specialist
Capital One Financial Corp
03.2013 - 06.2014
Bachelor of Economics - Finance
College of Staten Island of The City University of New York
09.2008 - 01.2013
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