JONATHAN HAYES
Far Rockaway,NY
Summary
Experienced waiter with a proven record of delivering professional and high-quality service to guests for over 10 years. Possessing a diverse background and adaptable skillset, well-equipped to excel in new restaurant environments and adapt to different dining concepts. Recognized for dependability as a team member, consistently goes above and beyond to ensure guests have a dining experience that exceeds expectations. Strong sense of reliability, dedication, and goal orientation, capable of independently completing projects and effectively collaborating within a group. Known for working efficiently, meeting deadlines, and delivering work in a timely fashion. Values continuous growth, eager to learn and strive for perfection. Possesses leadership qualities, excels at following directions, and working harmoniously with others.
Overview
14
14
years of professional experience
Work History
Waiter
Ruth Chris Steakhouse
Melville, NY
08.2022 - Current
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
WAITER
Olive Garden
Valley Stream, NY
10.2021 - Current
- Providing diners with a detailed overview of specials and menu items
- Answering questions about complex dish preparation
- Offering recommendations on wine pairings
- Ensuring personal levels of attention during the meal
- Upsold customers on additional food items and drinks, increasing dollar sales per table
- Take care of Large parties fifteen or more people
WAITER
Apple Metro Inc.
Brooklyn, NY
11.2010 - 09.2021
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Clean tables or counters after patrons have finished dining
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Prepare checks that itemize and total meal costs and sales taxes
- Collect payments from customers
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
AUTOCAD DRAFTER
Pinsaraus
Brooklyn, NY
02.2017 - 02.2017
- Worked with a team to gather ideas to produce product design
- Produce drawings using computer-assisted drafting systems (CAD), or other programs
- Produce plans and sectional drawings so that they may be used for manufactures to create product
- Determine the order of work and method of presentation, such as orthographic or isometric drawing
- Finish drawings and documentation packages, according to required mediums and specifications for reproduction using blueprinting, or photography
Education
BACHELORS OF ARCHITECTURE - ARCHITECTURAL
New York City College Of Technology
Brooklyn, NY05.2021
ASSOCIATE OF APPLIED SCIENCE - ARCHITECTURAL
New York City College Of Technology
Brooklyn, NY05.2018
TRADE IN COMPUTER DRAFTING - ARCHITECTURAL
Ben Franklin
Dunbar, WV06.2010
Skills
- Customer Support Proficiency
- Attention to details
- Hardworking
- Reliable
- Experience with POS systems
- Knowledge of food and beverage menus
- Knowledge of different wine types
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Suggestive selling
Timeline
Waiter
Ruth Chris Steakhouse
08.2022 - Current
WAITER
Olive Garden
10.2021 - Current
AUTOCAD DRAFTER
Pinsaraus
02.2017 - 02.2017
WAITER
Apple Metro Inc.
11.2010 - 09.2021
BACHELORS OF ARCHITECTURE - ARCHITECTURAL
New York City College Of Technology
ASSOCIATE OF APPLIED SCIENCE - ARCHITECTURAL
New York City College Of Technology
TRADE IN COMPUTER DRAFTING - ARCHITECTURAL
Ben Franklin