Charniece Lewis
Smyrna,DE
Summary
Dynamic professional with a robust background in customer service and logistics coordination. Excelled in enhancing customer satisfaction and streamlining operations, leveraging expert skills in inventory management and effective organizational abilities. Demonstrated a commitment to excellence, achieving significant improvements in order fulfillment accuracy and efficiency.
Overview
10
10
years of professional experience
Work History
Collections Representative
PSEG-NJ
03.2022 - 06.2024
- Interview residential and commercial customers concerning collection and credit problems including, but not limited to: discontinuance reminders and notices for delinquent energy, security deposits and sundry sales payment arrangements, shut-offs for non-payment, responsibility for charges, explaining Payment Assistance programs available and related company policies and BPU Tariff regulations
- Complete various collection activities including but not limited to: the examination of residential and commercial accounts previously shut-off for non-payment, active and broken payment arrangements, and security deposit requests
- Generate orders, reports, etc., necessary in connection with assigned work, such as active orders, inactive orders and other work related to Inbound Collection calls
Night Crew Clerk
ShopRite Wakefern
Clifton, NJ
12.2021 - 03.2022
- Responsible for reading incoming orders and selecting the correct items from the warehouse shelves before staging them for delivery
- Operating forklifts and other heavy machinery, updating inventory counts and counting out the appropriate number of goods to fulfill and order
Overnight Stocker
BJ's Wholesale Club
Linden, NJ
11.2021 - 01.2022
- Stocks, rotates, and stores general merchandise and/or food in the club
- Ensures that all merchandise is clearly labeled and fully stocked
- Maintains the neat and clean environment of the club by removing all trash and debris from the store
Store Clerk
Stop and Shop Supermarket
South Orange, NJ
12.2019 - 11.2021
- Stocking shelves and organizing food displays
- Maintaining a clean work environment
- Answering customer questions about food products
- Operating the cash register and handling transactions
- Providing excellent customer service
Warehouse Associate
DHL
08.2019 - 01.2020
- Use scanners (hand held, wrist, wand) to scan all waybills
- Handling of parcels/shipments
- Actively participate in the Sort Operations
- Interact effectively and respectfully with other team members
- Prepare shipment labels and ensure proper packaging and paperwork are compliant to ship items
- Comply with the collective agreement
- Understanding of Customs Processes in preparation of Import/Export declarations
- Coordinate shipment transfers by communicating with Service Centre Operations
- Demonstrate exemplary behavior at all times, promote respect in the workplace and follow all required health and safety measures
Mail Handler
USPS
Kearny, NJ
01.2017 - 12.2018
- Collecting letters and parcels from customers
- Filling out delivery forms
- Preparing packages for mailing
- Maintaining records of incoming and outgoing mail
- Processing mail through sorting machines
- Stamping envelopes with postage
- Assisting customers with their correspondence
- Keeping track of customer complaints and requests
Customer Service
Goodys
Eufaula, AL
01.2014 - 12.2015
- Greeting customers
- Answering questions related to merchandise and store policies
- Locating items for customers
- Ensuring the store is appropriately stocked with merchandise
- Performing transactions like sales and returns
- Assisting with inventory
- Helping with store opening and closing processes
Education
High school or equivalent -
West Side High school
12.2013
Skills
- Customer support
- Medical Collection
- Order Picker
- Customer Support Proficiency
- Logistics Coordination
- Customer Support Expertise
- CSR
- Shipping and Receiving Coordinator
- Windows
- Warehouse
- Computer Operation
- RF Scanner
- Telemarketing Skills
- Retail Sales Expertise
- Pallet Jack Operation
- Effective Organizational Skills
- Accurate Order Fulfillment
- Merchandising
- Typing
- Computer Skills
- Technical Support
- Help Desk
- Operating Systems
- Inventory Management
- Desktop Support
- Freight Handling
- Warehouse Associate
Timeline
Collections Representative
PSEG-NJ
03.2022 - 06.2024
Night Crew Clerk
ShopRite Wakefern
12.2021 - 03.2022
Overnight Stocker
BJ's Wholesale Club
11.2021 - 01.2022
Store Clerk
Stop and Shop Supermarket
12.2019 - 11.2021
Warehouse Associate
DHL
08.2019 - 01.2020
Mail Handler
USPS
01.2017 - 12.2018
Customer Service
Goodys
01.2014 - 12.2015
High school or equivalent -
West Side High school
Similar Profiles
Jennifer OwensJennifer Owens
Customer Service Representative (Remote) at PSEG NJCustomer Service Representative (Remote) at PSEG NJ
Dylan HutchinsonDylan Hutchinson
Nuclear Equipment Operator at PSEG NuclearNuclear Equipment Operator at PSEG Nuclear
Leigh A. LopesLeigh A. Lopes
Payment Processing Clerk at PSEG Long IslandPayment Processing Clerk at PSEG Long Island
Joshua Mikael GindhartJoshua Mikael Gindhart
Customer Service Representative at Bella Villa Italian Restaurant and PizzeriaCustomer Service Representative at Bella Villa Italian Restaurant and Pizzeria
Niasia StanleyNiasia Stanley
Janitorial Services at Kent County Court HouseJanitorial Services at Kent County Court House