Daki'a Lane
Columbus,OH
Summary
Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collections Representative
Alliance Data
Columbus, OH
06.2020 - Current
- Apart of A&E community 'Learning and development'
- Collaborating to resolve payment issues and update accounts efficiently
- Impressed by my ability to adapt quickly and overcome challenges, enhancing my skill set without prior experience.
Customer Service Representative
Trillum Staffing / Safelite
Columbus, OH
02.2020 - 04.2020
- Handled inbound and outbound calls for car glass warranty.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
Caregiver
Home Instead Senior Care
Columbus, OH
08.2019 - 01.2020
- Assisted with daily responsibilities.
- Provided emotional support to clients during difficult times.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Customer Service Representative
Randstad / Eddie Bauer
Groveport, OH
08.2018 - 09.2019
- Consistently achieved high levels of customer satisfaction through effective sales techniques.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Call Center Representative/Customer Service
Teleperformance
Westerville, OH
06.2018 - 08.2018
- Provided customer support by answering calls, placing orders, tracking shipments and addressing account concerns.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Care Manager
Sunrise Senior Living
Gahanna, OH
02.2018 - 04.2018
- Responsibly performed care management duties by aiding residents with their daily needs and meal service.
- Assisted clients in developing and achieving short-term and long-term goals.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
Cutomer Service Representative
Jcpenney Logistics Center
Columbus, OH
08.2017 - 12.2017
- Demonstrated problem-solving skills in handling incoming calls and delivering satisfactory solutions
- Performed tasks related to order placement, credit card assistance, and rewards management.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
Medical Assistant
Dayton Job Corps Center
Dayton, OH
11.2016 - 08.2017
- Assisted medical professionals in patient care by performing various tasks including taking vitals, drawing blood, and administering injections.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Education
High school diploma -
Skills
- Customer Service
- Collection management
- Customer Care
- Customer Support
- Caregiving
- Care Management
- Triage
- Senior Care
Certification
CPR Certification
Timeline
Collections Representative
Alliance Data
06.2020 - Current
Customer Service Representative
Trillum Staffing / Safelite
02.2020 - 04.2020
Caregiver
Home Instead Senior Care
08.2019 - 01.2020
Customer Service Representative
Randstad / Eddie Bauer
08.2018 - 09.2019
Call Center Representative/Customer Service
Teleperformance
06.2018 - 08.2018
Care Manager
Sunrise Senior Living
02.2018 - 04.2018
Cutomer Service Representative
Jcpenney Logistics Center
08.2017 - 12.2017
Medical Assistant
Dayton Job Corps Center
11.2016 - 08.2017