Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kelsi Bohannon

Milton,FL
Kelsi Bohannon

Summary

I am very work oriented. I have a very high drive to do my best and constantly want to learn and expand my knowledge within my job field. I am very well versed in customer care and service and can pick up new material quickly. I constantly want to grow and expand my expertise in every area that I work in.

Overview

4
years of professional experience

Work History

TEKsystems

Collections Representative
11.2023 - Current

Job overview

  • Achieved performance goals on consistent basis.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
  • Handled Number outbound and inbound calls daily with goal of collecting owed debt.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
  • Resolved challenging situations with friendly but firm strategies.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Forged positive relationships with clients, understanding their unique situations while effectively managing outstanding debts.

Strawberry Creek Golf Course

Bartender
06.2022 - 08.2023

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Tuscany Bistro

Server
06.2020 - 05.2022

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Indian Trail High School And Academy
Kenosha, WI

High School Diploma
06.2019

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Organizational ability
  • Responsible Alcohol Service
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Menu Memorization
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset
  • Professional Appearance
  • Suggestive Selling
  • New Hire Training
  • Fast Learner
  • Honest and Dependable

Timeline

Collections Representative

TEKsystems
11.2023 - Current

Bartender

Strawberry Creek Golf Course
06.2022 - 08.2023

Server

Tuscany Bistro
06.2020 - 05.2022

Indian Trail High School And Academy

High School Diploma

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Kelsi Bohannon