Jonathan Henderson
Wilmington,NC
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
years of professional experience
Work History
Operations Manager
Charmingfare Farm
09.2022 - 04.2024
- Supervised a staff of over 20 and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
Bar Manager
Flight Center
02.2023 - 08.2023
- Closed out cash register and prepared cashier report at close of business.
- Built a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Life Insurance Agent
Globe Life
03.2022 - 09.2022
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Sous Chef
Bartaco
06.2021 - 04.2022
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Mentored kitchen staff to prepare each for demanding roles.
Kitchen Manager
Red Arrow Diner
03.2021 - 07.2021
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Shift Manager
Red Arrow Diner
12.2020 - 03.2021
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours and inventory movements.
- Cooperated with coworkers to improve customer experience and manage storefront.
Line Cook
Red Arrow Diner
07.2020 - 12.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Produce Team Member
Whole Foods Market Inc
11.2019 - 07.2020
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Contributed to the achievement of sales targets by consistently promoting seasonal items or featured specials.
- Checked for outdated and overripe grocery items and removed from inventory.
Restaurant Manager
Windmill Family Restaurant
11.2018 - 11.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Education
High School Diploma -
Concord High School
Concord, NH06.2017
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Staff Training
- Management
Timeline
Bar Manager
Flight Center
02.2023 - 08.2023
Operations Manager
Charmingfare Farm
09.2022 - 04.2024
Life Insurance Agent
Globe Life
03.2022 - 09.2022
Sous Chef
Bartaco
06.2021 - 04.2022
Kitchen Manager
Red Arrow Diner
03.2021 - 07.2021
Shift Manager
Red Arrow Diner
12.2020 - 03.2021
Line Cook
Red Arrow Diner
07.2020 - 12.2021
Produce Team Member
Whole Foods Market Inc
11.2019 - 07.2020
Restaurant Manager
Windmill Family Restaurant
11.2018 - 11.2019
High School Diploma -
Concord High School