Jonathan Henry Roche
Fort Lauderdale,USA
Summary
Skilled customer service and security professional aiming for full-time position to utilize knowledge and drive continuous improvement.
Overview
8
8
years of professional experience
Work History
Table Games Dealer
Seminole Classic Casino
Hollywood, FL
10.2019 - Current
- Oversaw all gaming functions at assigned table to ensure smooth operations.
- Managed casino chips to maintain accurate financial transactions.
- Shuffled cards manually or utilized automated shuffle machine for efficiency.
- Monitored gameplay to prevent cheating and reported irresponsible behavior.
Security Officer • Customer Greeter
KITH
Miami, FL
02.2019 - 10.2019
- Patrolled and monitored premises to maintain safety and security for customers and employees.
- Welcomed guests upon arrival, creating a positive first impression.
- Responded to guest inquiries with detailed product knowledge to enhance satisfaction.
- Shared engaging local information about downtown Miami, including attractions and dining options.
Event Security Officer
D. A. K. Security Agency Inc.
Miami, FL
06.2018 - 01.2019
- Inspected site for unsafe conditions that posed hazards to visitors.
- Secured evidence of incident locations for accidents, emergencies, and security investigations.
- Established safety measures by restricting access to unauthorized individuals at entrances and exits.
Security Officer
Tootsies Cabaret
Miami, FL
08.2017 - 05.2018
- Monitored surveillance equipment across facility grounds to ensure security integrity.
- Provided security oversight for over 20 access points throughout facility.
- Permitted or denied entry for hundreds of guests based on established protocols.
- Created a safe environment by identifying and reporting irregularities to prevent loss and damage.
- Informed violators of policies and procedures to enhance compliance.
- Maintained company stability and reputation through adherence to state legal requirements.
Education
Associate of Arts -
Broward College
Skills
- Knowledge of products
- Collaborative team dynamics
- Sales goal planning
- Visual oversight
SKILLS
Languages: Fluent in Haitian - Creole and intermediate in Spanish + French
Tech: Microsoft Office, Google Suite, and RED e App
CONTACT
- (305) 647-8019
- JONATHANHENRYROCHE@GMAIL.COM
Timeline
Table Games Dealer
Seminole Classic Casino
10.2019 - Current
Security Officer • Customer Greeter
KITH
02.2019 - 10.2019
Event Security Officer
D. A. K. Security Agency Inc.
06.2018 - 01.2019
Security Officer
Tootsies Cabaret
08.2017 - 05.2018
Associate of Arts -
Broward College