Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Gilbert

West Monroe,NY

Summary

Experienced and energetic worker with over 20 years in the work force. Well-trained in handling crowds in a number of various situations. Always looking to grow within a company while working individually or with a team around me. Enthusiastic and passionate about building customer relationships and finding a solution to any problems. Heavy experience in retail sales, customer service, hospitality, and money-handling. Moderate experience in the entertainment and casino industries.

Overview

16
16
years of professional experience

Work History

Table Games Dealer

Point Place Casino
05.2019 - Current
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Worked with dealer team to run larger games such as craps and baccarat.
  • Welcomed customers and established immediate rapport to encourage gameplay.

Spa and Massage Therapist

Self-employeed
07.2017 - 04.2019
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments.
  • Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.

Mascot

Clearwater Marine Aquarium
01.2015 - 05.2016
  • Gave fans positive experiences and good memories by staying in character throughout events and photo sessions.
  • Focused on keeping customers engaged, happy and comfortable during celebrity events.
  • Took extra care connecting with children, disabled fans and VIPs to strengthen organizational loyalty.
  • Developed funny and positive answers to fan questions with special emphasis on entertaining children.
  • Kept optimal physical conditioning to handle long periods of standing and wearing heavy, hot costume pieces.

Customer Service Associate

Wawa
10.2013 - 01.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer Sales Associate

Wawa
03.2009 - 12.2012
  • Provided information on company offerings to promote products and services to customers.
  • Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
  • Applied company standards to merchandise placements and presentations.
  • Provided optimal customer engagement, resulting in increased sales conversions.

Education

No Degree - Spa And Massage Therapy

Sunstate Academy
Clearwater, FL
07.2017

Skills

  • Cash Register Operations
  • Procedures Compliance
  • Upselling Products and Services
  • Professional Relationships
  • Problem Resolution
  • Understanding Customer Needs
  • Collaborative Environments
  • Customer Buying Habits

Timeline

Table Games Dealer

Point Place Casino
05.2019 - Current

Spa and Massage Therapist

Self-employeed
07.2017 - 04.2019

Mascot

Clearwater Marine Aquarium
01.2015 - 05.2016

Customer Service Associate

Wawa
10.2013 - 01.2015

Customer Sales Associate

Wawa
03.2009 - 12.2012

No Degree - Spa And Massage Therapy

Sunstate Academy

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