Jonathan Hernandez

Conducted regular building inspections of MTU Maintenance premises to identify and secure potential security risks.

• Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
• Greeted visitors at reception area, directing them to appropriate personnel or departments after being properly processed.
• Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.

Provided 24/7 private security to Parkwood Independent Living Retirement home residence to ensure safety and security of elderly residents, hospital staff and visitors.

• Conducted regular vehicle patrols to deter unauthorized access and detect suspicious activity.
• Collaborated with local law enforcement during emergency situations and investigations.
• Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, and Burglary.

Executed established security and safety procedures to enforce company rules, policies, and regulations.

• Utilized CCTV surveillance and satellite systems to monitor and maintain a secure and safe establishment.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
• Screened visitors and employees for weapons and contraband with hand wands and metal detectors.

Monitored staff performance and addressed issues.

• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Coordinated inventory management processes to maintain stock levels.
• Recruited and hired qualified candidates to fill open positions.

Answered incoming calls and emails, providing frontline technical support or assistance with product and service transactions.

• Provided service to new and long-standing customers by attending closely to concerns and developing solutions.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.