Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Jonathan Holland

Property Adjuster
Garland, Plano,TX

Summary

STATEMENT OF INTENT Excellent at interacting with others at all levels to ensure organizational goals are attained. Innovative and responsible; taking utmost initiative to exceed expectations upon on all challenges. Uphold and adhere to the highest levels of security, privacy, and confidentiality in all facets of communication. Excels within highly competitive environments where leadership skills are the keys to success. Bringing detail-oriented and decisive nature with sound judgement, good multitasking abilities and a self-motivated personality.

Overview

14
14
years of professional experience

Work History

Adjuster

Liberty Mutual
07.2020 - Current
  • Partner with Property Adjusters from all realms to support customers by handling specific tasks such as: reviewing invoices and receipts, and processing payments related to RD Building, Contents, and Additional living expenses etc
  • Assist with interpreting policy information, generating updates to estimates, and identifying variances from approved coverage
  • Make adjustments within my authority to estimates and add approved supplement items in Navigator
  • Communicate with contractors regarding invoicing and with customers to verify work complete and to notify of payments via phone and email
  • Follows procedures and applies advanced-level administrative skills and intermediate level insurance knowledge to accomplish both routine and non-routine tasks and duties
  • Performs training assistance in a virtual environment with domestic and international teams for new hires.

Salvage Claims Assistant

01.2018 - 07.2020
  • Review, evaluates and categorize incoming documents; verify information for accuracy/appropriateness and follows up with others for missing or questionable data; prepares and assembles documents for additional handling by other associates or for distributing to outside contacts
  • Enter and retrieve information of varying complexity using computer systems and applications to update records, obtain information for others and respond independently to most questions and problems
  • Performs other related support duties as requested, such as answering phones/ emails, processing mail, assisting customers, scanning, photocopying

Insurance Agent Advisor

Safeco
10.2017 - 01.2018
  • Advised our customers the details of, insurance policies with successful professional rapport and excellence
  • Monitored customer service insurance policies within the company, by catering options to customers that best fit their needs and personal circumstance
  • Developed personal lines of insurance policies and property casualty insurance license
  • Initiated marketing and sales strategies to new business policies directly to customers for Safeco to help grow business.

Premise Field Technician

AT&T
08.2015 - 05.2017
  • Installed cable, phone, and or internet at the request of set appointments for AT&T customers
  • Electrically connect cable services using fiber and copper lines going directly into property for customer at point of sale
  • Educate customers on AT&T cable service features and functionality
  • Verify all services are working correctly
  • Install and rearrange inside wires.

Mortgage Servicing Specialist III

Bank Of America
04.2010 - 06.2014
  • Execute and sign legal documents such as’ Loss Mitigation Affidavit’
  • Identify and verify data for execution of affidavits
  • Communicate and correspond with professional attorneys, in a timely matter, on correct course of action regarding affidavit
  • Ensure all documents are validated, executed, and processed timely through internal mechanisms in accordance to local and internal policies and guidelines
  • Trained and mentored teammates.

Education

B.A. - Computer Programming

Tarleton State University

Skills

  • Navigator, Mobile Claims Claims Connect, Lumen
  • Microsoft Office Suite- Outlook, Access, Word, Excel, and PowerPoint, Lotus Notes
  • Xactimate, Xactanalysis, and CoreLogic
  • Pilot Team Member and Mentor to onboarding new hires
  • SharePoint, iPortal, LMP AS400/iSeries, LPS

Work Preference

Work Type

Part Time

Timeline

Adjuster

Liberty Mutual
07.2020 - Current

Salvage Claims Assistant

01.2018 - 07.2020

Insurance Agent Advisor

Safeco
10.2017 - 01.2018

Premise Field Technician

AT&T
08.2015 - 05.2017

Mortgage Servicing Specialist III

Bank Of America
04.2010 - 06.2014

B.A. - Computer Programming

Tarleton State University

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Jonathan HollandProperty Adjuster