Jonathan Holliday
Memphis,USA
Summary
Solutions advisor focused on delivering valuable outcomes for customers while aligning with company vision. Demonstrates a strong work ethic and consistent performance, driving growth potential without limits. Committed to innovative thinking and strategic problem-solving to enhance customer satisfaction and business success.
Overview
16
16
years of professional experience
Work History
BUSINESS SOLUTIONS ADVISOR
ADT
06.2023 - Current
- Develop and maintain long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Cold Call new prospects through self-generated lead lists and company generated lists.
- Draft integration plans to ease assimilation of products into customers' business infrastructure.
- Perform proof of concept demonstrations, instructing potential customers on benefits of Product or Service.
- Utilize Salesforce, Oracle, and Citrix Workspace to prospect new clients, organize leads, manage customer accounts, and create detailed solutions for customers.
- Maintain new and existing product knowledge and changes to provide secure physical and cyber security solutions for customers.
- Adopt new technologies and sales strategies to maintain competitive advantage over competition, including assimilation of advanced AI technologies.
- Foster consistent and effective communication with prospects to ensure elevated close rates.
- Manage current and past customer accounts with focus on retainment, multi-site growth, and reinstatement.
SITE MANAGER
UST SELECT
05.2022 - 06.2023
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Maintained records and logs of work performed and materials and equipment used.
- Implemented systems to improve process efficiency and reduce project duration.
CHIEF OPERATIONS OFFICER
HAWKINS VENTURES LLC
05.2018 - 05.2022
- Kept operations within budget limits through sound fiscal management policies
- Accomplished numerous short- and long-term goals with successful alignment of business strategies
- Improved organizational efficiency with clear responsibilities, policies and cross-functional procedures
- Facilitated genuine relationships with vendors and representatives to ensure smooth operations and transactions on both ends.
CAR SALES ADVISOR
SUNRISE BUICK GMC WOLFCHASE
08.2018 - 06.2019
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing and vehicles to lock in deals
- Maintained long-term revenue streams with careful management of client relationships, generating repeat business and consistent referrals
- Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media.
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions.
HARDLINES MANAGER
SEARS HOLDINGS CORPORATION
02.2014 - 02.2018
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
- Contributed to effective decision-making with detailed reports on daily operations
- Directed staff management, task delegation, merchandising and customer service
- Responded promptly to customer, vendor and staff questions and quickly resolved issues, cultivating strong, long-term relationships
SALES CONSULTANT
SEARS HOLDINGS CORPORATION
07.2012 - 02.2014
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Kept product knowledge current in order to provide quick solutions to evolving issues.
CASHIER
SAM'S CLUB
09.2010 - 09.2011
- Itemized and totaled customer merchandise selection at checkout counter.
- Packed customer purchases into cart or cartons.
- Transports packages to customers' vehicles.
- Stocked and organized sales floor merchandise.
- Processed cash, check, or credit transactions with accuracy.
Education
High School Diploma -
Searcy High School
Searcy, ARCommunications
University of Arkansas
Fayetteville, ARSkills
Business Development
Customer Relationship Management
Account Management
Effective Communicator
Complex Problem Solving
Adaptability
Closer
Timeline
BUSINESS SOLUTIONS ADVISOR
ADT
06.2023 - Current
SITE MANAGER
UST SELECT
05.2022 - 06.2023
CAR SALES ADVISOR
SUNRISE BUICK GMC WOLFCHASE
08.2018 - 06.2019
CHIEF OPERATIONS OFFICER
HAWKINS VENTURES LLC
05.2018 - 05.2022
HARDLINES MANAGER
SEARS HOLDINGS CORPORATION
02.2014 - 02.2018
SALES CONSULTANT
SEARS HOLDINGS CORPORATION
07.2012 - 02.2014
CASHIER
SAM'S CLUB
09.2010 - 09.2011
High School Diploma -
Searcy High School
Communications
University of Arkansas