JONATHAN HOUNSHELL
Hazard,KY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, social determinants of health, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
- With strong history of meeting and exceeding customer expectations
- Sales and service expert with record of achieving performance targets while maintaining high-quality standards
- Expert-level knowledge of industry service protocols and best practices
- Problem resolution
- Call management
- Account updating
- Hospitality and accommodation
- HIPPA Compliance
- Medical insurance knowledge
- Handled customer inquiries and suggestions courteously and professionally
Program Coordinator I
Centene Corporation
10.2022 - Current
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
Customer Service Representative
Centene
07.2021 - 10.2022
- Handled customer inquiries, and service requests.
- Documented, researched and resolved customer service issues.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Knowledge of Medicare and Medicaid
- Help members look up Providers and locations.
Medical Assistant
ARH
04.2015 - 07.2021
- Kept equipment ready for use through scheduled cleaning and sterilization.
- Documented information required for patients' specimens and tests completed.
- Reviewed test results for completion and abnormalities.
- Drawn blood, urine specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Customer Service Intake Specialist
Apple Corporation
01.2014 - 03.2015
- Documented, researched and resolved customer service issues.
- Handled customer inquiries, payments and service requests.
- Collaborated across departments to resolve customer-related issues.
- Informed customers of promotions and special offers to increase sales.
Call Center Customer Service Agent
Ipsos ASI
06.2013 - 01.2014
- Updated CRM system with call information and interaction details for future reference.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
A.A -
Hazard Community Technical College
07.
Pharmacy technician
Hazard Community Technical College
Phlebotomist -
Hazard Community Technical College
07.2013
High school diploma -
Perry County Central High School
06.2003
Skills
- Customer Service
- Problem-Solving Ability
- Critical Thinking
- Team Development
- Microsoft Excel
- Microsoft Word
- Staff Training
- Report Creation
- Account Management
- Customer Relations
- Active Listening
- Microsoft PowerPoint
Timeline
Program Coordinator I
Centene Corporation
10.2022 - Current
Customer Service Representative
Centene
07.2021 - 10.2022
Medical Assistant
ARH
04.2015 - 07.2021
Customer Service Intake Specialist
Apple Corporation
01.2014 - 03.2015
Call Center Customer Service Agent
Ipsos ASI
06.2013 - 01.2014
Customer Service Representative
A.A -
Hazard Community Technical College
Pharmacy technician
Hazard Community Technical College
Phlebotomist -
Hazard Community Technical College
High school diploma -
Perry County Central High School
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