Jonathan Huff
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Business Owner
Edgewood Tech Repair
06.2025 - Current
- Diagnosed and repaired various cell phone models, ensuring high-quality service delivery.
- Utilized advanced repair tools and techniques for screen replacements and battery installations.
- Enhanced customer satisfaction through timely repairs and clear communication of services provided.
- Implemented inventory management systems to track parts and reduce waste effectively.
- Developed standard operating procedures for efficient workflow during peak service hours.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided exceptional customer service, addressing client concerns promptly and efficiently resolving issues.
- Delivered outstanding customer service by following up with clients post-repair to ensure their complete satisfaction and address any lingering concerns.
Customer Service Representative
O'Steens Pharmacy
02.2019 - 04.2026
- Led delivery operations to ensure timely and efficient medication distribution.
- Implemented process improvements resulting in enhanced workflow efficiency and reduced delivery times.
- Coordinated with pharmacy staff to optimize inventory management and streamline logistics.
- Mentored junior team members, fostering skills in customer service and operational excellence.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Utilized pharmacy management software to track prescriptions and update patient records accurately.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Hilliard Middle Senior High School
Hilliard, FLSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Work Planning and Prioritization
- Business planning
- Employee training
- Team collaboration and leadership
- Performance improvement
- Project management
- Business development
- Strategic Decision-making
- Issue resolution
- Professional networking
- Bookkeeping
- Quality assurance
- Cost control and budgeting
- Incident response
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Google Documents
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Google Sheets
- Google Slides
Timeline
Business Owner
Edgewood Tech Repair
06.2025 - Current
Customer Service Representative
O'Steens Pharmacy
02.2019 - 04.2026
High School Diploma -
Hilliard Middle Senior High School