Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Hurley

Houston,TX

Summary

Dynamic leader with a proven track record at over multiple sectors in the health, wellness and beauty industry, excelling in operations management and team building.

Achieved significant revenue growth through strategic planning and effective coaching.

Experienced strategic planner and team leader with a forward-thinking approach to drive business growth and streamline processes.

Overview

26
26
years of professional experience

Work History

General Manager

Ulta Beauty Inc.
09.2020 - Current
  • Manage day to day operations for a multi-million dollar retail floor and salon business.
  • Drive year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitor and manage budget through forecasting, and financial reporting processes to track progress towards organizational objectives.
  • Maximize efficiency by coaching and mentoring personnel on guiding principles, industry practices, company procedures, and technology systems.
  • Develop and implemented strategies to increase sales and profitability.
  • Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Direct comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximize operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implement robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments through stretch assignments (DEL and Super Start Sunday Champion).
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

Multi-Unit Operations Officer

Massage Envy Spa
04.2008 - 09.2020
  • Oversaw daily performance, operations, sales and budgets for 25 Spas across 4 cities and 5 regions.
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
  • Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
  • Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.
  • Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
  • Coordinated and led meetings to inform management and stakeholders of operational wins and challenges and suggested ideas for improvement.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Introduced new software tools to streamline workflow processes, increasing departmental efficiency while reducing errors.

Assistant Manager of Guest Services

Houstonian Hotel Club & Spa
03.2006 - 04.2008

Assistant Manager

Visible Changes Salon
01.2000 - 03.2006

Education

High School Diploma -

Baytown Sterling HS
Baytown, TX
05.2000

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Time management
  • Goal setting
  • Team player
  • Training coaching and development

Timeline

General Manager

Ulta Beauty Inc.
09.2020 - Current

Multi-Unit Operations Officer

Massage Envy Spa
04.2008 - 09.2020

Assistant Manager of Guest Services

Houstonian Hotel Club & Spa
03.2006 - 04.2008

Assistant Manager

Visible Changes Salon
01.2000 - 03.2006

High School Diploma -

Baytown Sterling HS

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