Jonathan Ibarra
Desert Hot Springs,CA
Summary
Personable Customer Service Representative experienced in establishing rapport with clients and resolving issues effectively. Achieved high levels of customer satisfaction and loyalty through exceptional communication and problem-solving skills. Focused on enhancing customer experiences and contributing to overall company success.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
Spark Delivery Driver
Spark (Walmart)
Palm Springs, California
12.2025 - Current
- Delivered customer orders promptly and accurately in designated areas.
- Communicated effectively with customers to confirm delivery details and address concerns.
- Maintained cleanliness and organization of delivery vehicle to ensure safety.
Registered Dental Assistant
C&G Orthodontics
Beaumont, California
03.2021 - 03.2026
- Supported patient care during orthodontic procedures, ensuring comfort and adherence to treatment plans.
- Prepared and maintained dental instruments and equipment for optimal use.
- Educated patients on oral hygiene practices and post-treatment care.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
- Handled patient inquiries and concerns with professionalism and care.
- Assisted with billing processes and collected payments promptly.
- Managed front desk operations including scheduling appointments, collecting payments.
- Scheduled follow-up appointments to facilitate ongoing patient treatment. and call to confirm appointment
- Verified, updated and entered patient information into the system.
Dental Assistant Supervisor
Pacific Dental Services
La Quinta, California
11.2014 - 04.2020
- Directed and supervised team of 6 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies, job duties, and performance expectations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Developed strategies to improve team performance and productivity.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Addressed patient inquiries and concerns to promote a positive experience.
- Managed patient records with electronic health record systems, maintaining accuracy and confidentiality
- Implemented quality control measures, significantly reducing error rates
Education
Palm Springs High Scool
Palm Springs Dental Assistant, X-Ray Certification, HIPPA, And Infection Control - Registered Dental Assistant
Kaplan College
Palm Springs 08.2010 - 01.2011
Skills
- Time management
- Effective communication
- Quick decision making
- Problem-solving aptitude
- Communication skills
- Problem-solving abilities
- Team collaboration
- Decision-making
- Bilingual or multilingual
- Stress management
- Cross-functional collaboration
- Multitasking and prioritization
Languages
English
Professional
Spanish
Professional
Certification
- Discrimination & Harassment Prevention Policy for Independent Contractor
Timeline
Spark Delivery Driver
Spark (Walmart)
12.2025 - Current
Registered Dental Assistant
C&G Orthodontics
03.2021 - 03.2026
Dental Assistant Supervisor
Pacific Dental Services
11.2014 - 04.2020
Dental Assistant, X-Ray Certification, HIPPA, And Infection Control - Registered Dental Assistant
Kaplan College
08.2010 - 01.2011
Palm Springs High Scool