JONATHAN ISAIAH MORALES
Galena Park,TX
Summary
Hardworking and dedicated college student with multiple years of customer service and labor experience. Passionate about providing excellent service, maintaining a positive work environment, and continuously learning new skills. Strong ability to multitask, communicate effectively, and handle cash transactions with accuracy.
Overview
3
3
years of professional experience
Work History
Host & Server
Bonchon Korean Restaurant
09.2023 - 10.2024
- Greeted and seated guests, managed reservations, and ensured a welcoming atmosphere
- Took customer orders and processed payments using a POS system
- Handled cash register duties, including counting the till and verifying bills
- Maintained cleanliness of tables, front host area, and assisted with food running
- Upsold limited-time menu items and memorized menu details for better customer service
- Managed multiple tables, ensured prompt refills, and maintained customer satisfaction
Cashier
Smashburger
11.2022 - 03.2023
- Processed customer orders and payments efficiently
- Managed delivery orders from Uber Eats and DoorDash
- Provided excellent customer service and maintained cleanliness of the restaurant
- Refilled soda machines with ice and ensured guests had a positive dining experience
Lifeguard
Bill and Cole Associates Pool Company
09.2021 - 08.2022
- Ensured pool safety by monitoring patrons, and enforcing rules.
- Checked and maintained proper pool chemical levels.
- Cleaned restrooms and pool areas.
- Provided assistance and emergency response when needed.
Cart Attendant
Clear Creek Golf Course
09.2021 - 08.2022
- Assisted golfers with equipment and bag handling
- Retrieved, cleaned, and restocked range balls
- Cleaned and maintained golf carts for customer use
- Provided friendly and helpful service to all golf course patrons
Education
High School Diploma -
Glenda Dawson High School
Pearland, TXSkills
- Strong multitasking abilities
- Excellent communication and customer service
- Time management and efficiency
- Cash handling and POS system experience
- Problem-solving and adaptability
- In-depth menu knowledge
- Upselling techniques
- POS software
- Team player mentality
Volunteer Work
- Assisted the JC Police Department in distributing water to the community after a winter storm.
- Served as a mascot for 911 emergency services, handing out informational pamphlets and engaging with the public.
Timeline
Host & Server
Bonchon Korean Restaurant
09.2023 - 10.2024
Cashier
Smashburger
11.2022 - 03.2023
Lifeguard
Bill and Cole Associates Pool Company
09.2021 - 08.2022
Cart Attendant
Clear Creek Golf Course
09.2021 - 08.2022
High School Diploma -
Glenda Dawson High School
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