Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Johnson

Princeton

Summary

Customer-focused and tech-savvy professional seeking the Amazon Customer Support via Chat position at Amazon. Eager to leverage excellent written communication, proactive problem-solving skills, and familiarity with Amazon’s platforms to deliver exceptional customer experiences in a remote work environment.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

WhatABreak
Princeton
05.2023 - Current
  • Engaged with customers via chat and email, addressing inquiries related to product features, billing, and troubleshooting.
  • Resolved 95% of customer issues on first contact, reducing escalations, and enhancing customer satisfaction.
  • Utilized CRM tools (e.g., Zendesk, Salesforce) to track interactions and document solutions efficiently.
  • Collaborated with team members to share best practices, improving overall team performance by 10%.
  • Adapted to flexible schedules, including evenings and weekends, to meet customer demand.

Technical Support Associate

WhatABreak
Princeton
05.2023 - 09.2023
  • Provided real-time chat support for software and hardware issues, achieving a 90% customer satisfaction rating.
  • Navigated multiple chat windows concurrently, maintaining response times of under 2 minutes.
  • Trained new hires on support tools and customer interaction protocols, boosting team onboarding efficiency.
  • Proactively identified recurring issues and proposed solutions, reducing ticket volume by 15%.

Retail Associate

Target
McKinney
10.2020 - 05.2023

  • Assisted 50+ customers daily in-store and via online order inquiries, answering questions and processing returns, including Amazon drop-offs.
  • Resolved customer complaints (e.g., pricing disputes, defective items) by offering exchanges or refunds, achieving a 90% satisfaction rate.
  • Gained familiarity with Amazon’s return process and product ecosystem, enhancing ability to support Amazon customers.
  • Multitasked by managing checkout, restocking, and online order pickups during busy shifts.
  • Developed written communication skills through email responses to customer inquiries about order statuses.

Education

High School Diploma -

Princeton High School
Princeton, TX
06-2009

Skills

  • Customer support tools: Proficient in Amazon Seller Central, Zendesk, Freshdesk, and LiveChat
  • Communication: Exceptional written and verbal communication tailored to diverse customer needs
  • Problem-solving: Quickly identify issues and implement effective solutions under time constraints
  • Technical Proficiency: Comfortable with Windows, Mac OS, Microsoft Office, and cloud-based platforms
  • Time management: Efficiently prioritize tasks in a fast-paced, remote work environment

Timeline

Customer Service Representative

WhatABreak
05.2023 - Current

Technical Support Associate

WhatABreak
05.2023 - 09.2023

Retail Associate

Target
10.2020 - 05.2023

High School Diploma -

Princeton High School
Jonathan Johnson