JONATHAN JONES
Abingdon,MD
Summary
Dynamic Real Estate Agent at Coldwell Banker with expertise in market analysis and client negotiation. Successfully boosted revenue by 7% through innovative social media marketing campaigns. Proven leader in community engagement and event planning, fostering strong relationships to enhance client satisfaction and drive business growth.
Overview
22
22
years of professional experience
Work History
Real Estate Agent
Coldwell Banker
Bel Air, MD
01.2018 - Current
- Developed positive relationships with Lenders, appraisers, home inspectors, and escrow companies.
- Provided unofficial property appraisals using local comparisons to supply sellers with initial analytical data.
- Communicated with sellers, buyers, and renters, and established base of 63 third party relationships to assist clients in financing and property development.
- Generated new leads with social media marketing campaigns, boosting revenue by 7% from 2018-2022.
- Assessed buyers' and renters' needs, and scheduled home viewings, listening to tour assessments to solve issues and offer alternatives.
Volunteer Community Outreach Coordinator
Dickey Hill Elementary School
Baltimore , MD
08.2016 - Current
- Developed and implemented community outreach programs to increase public awareness of organization's mission.
- Achieved cost-savings by developing functional solutions to problems.
- Acquired donations from the community to assist in making events happen.
- Created events such as "Tie Events, Tea Party, Literacy Night, and Black History Month." Acquired funding for each event from donations from local businesses and grants.
Team Lead Customer Service
Bravo Health
Baltimore, MD
01.2010 - 01.2012
- Leading a team of 12+ employees to meet and exceed departmental service standards.
- Resolving escalated issues that arise on the supervisor hotline, in a timely manner.
- Monitoring team productivity to ensure we achieve a daily service level of at least 80% of calls answered within 30 seconds.
- Mentoring team members to maximize their full career potential.
- Encouraging communication between departments to make sure that operations run efficiently.
- Interviewing new hires to see which would be the best fit for Bravo Health.
- Creating and implementing morale-boosting activities for my team and the department.
- Coaching my agents to correct negative behaviors, working them through a disciplinary action process as needed.
- Visited Provider offices to assist the Doctors and Nurses with any issues they may have with a member or with Bravo Health.
- Also assisted members in the office with resolving issues they may have with Bravo Health.
- Representing the customer service department in new hire on board presentations, which are presented to new hires from a variety of different departments.
- Working closely with my team to improve the overall quality of interactions with customers.
- Collaborating with clinical staff to resolve escalated customer concerns about medications and coordination of care.
- Working with our Transportation Team to resolve escalated scheduling concerns about scheduled transportation to physician appointments.
Advanced Customer Care Team Representative
Bravo Health
Baltimore, MD
01.2009 - 01.2010
- Providing a prominent level of customer support.
- Demonstrate product Knowledge and quick problem-solving skills.
- Handling Intricate problems and defusing them in a proficient manner.
- Responsible for handling and maintaining retention calls and issues.
- Making outbound calls to providers regarding issues with accounts or solving problems that arise.
- Providing solutions to complex problems and responsible for escalated issues.
- Answers questions about eligibility, benefits, and claims for providers.
Account Manager/Sales Representative
Epson
Bel-Air, Maryland
01.2009 - 01.2010
- Company Overview: All three companies are global leaders in consumer electronics and computer peripherals.
- Helped to increase sales in my territories to make them one of the top performing territories in the country.
- Established and built relationships with retail store management and personnel.
- Held product demonstrations and information sessions for customers.
- Ran sales training for colleagues as well as store product specialists.
- Screened, interviewed and field trained new employees.
- All three companies are global leaders in consumer electronics and computer peripherals.
International Fuel Sales and Dispatch
AVCARD
Hunt Valley, Maryland
01.2006 - 01.2009
- Company Overview: AVCARD is a leading aviation contract fuel supplier and aviation credit card with offices in the U.S. and U.K.
- Contributed to a 71% increase in revenue in Q3 for FY 2008 compared to Q3 in FY 2007 for World Fuel Services Aviation segment.
- Negotiate hedge and set fuel prices with suppliers and clients around the world.
- Manage accounts across the globe. From small operators and vendors in the US, to major governments, military bodies, and multinational organizations.
- Instrumental in earning the renewed and ongoing business of key accounts/clients both active and cold.
- Inter-departmental training, coaching and communication including senior staff/management.
- Communicate legislative changes and trade restrictions affecting client operations.
- Created departmental policies and procedures which defined operating protocol job descriptions.
- Author of multiple procedure manuals for ISO 9001:2000.
- Responsible for daily monitoring of changes in client credit risk.
- Consistently recognized for outstanding client satisfaction.
- AVCARD is a leading aviation contract fuel supplier and aviation credit card with offices in the U.S. and U.K.
Optician
United Optical
Towson, Maryland
01.2005 - 01.2007
- Company Overview: United Optical is a national retail eye care and eyewear chain, offering eye exams as well as quality eyeglass frames.
- Verify insurance information.
- Sell glasses, frames, and materials to patients to best suit their needs.
- Assist patients with problems.
- United Optical is a national retail eye care and eyewear chain, offering eye exams as well as quality eyeglass frames.
Account Manager/Sales Representative
Lexmark
Bel-Air, Maryland
01.2005 - 01.2006
- Company Overview: All three companies are global leaders in consumer electronics and computer peripherals.
- Helped to increase sales in my territories to make them one of the top performing territories in the country.
- Established and built relationships with retail store management and personnel.
- Held product demonstrations and information sessions for customers.
- Ran sales training for colleagues as well as store product specialists.
- Screened, interviewed and field trained new employees.
- All three companies are global leaders in consumer electronics and computer peripherals.
Account Manager/Sales Representative
Canon
Towson, Maryland
01.2003 - 01.2005
- Company Overview: All three companies are global leaders in consumer electronics and computer peripherals.
- Helped to increase sales in my territories to make them one of the top performing territories in the country.
- Established and built relationships with retail store management and personnel.
- Held product demonstrations and information sessions for customers.
- Ran sales training for colleagues as well as store product specialists.
- Screened, interviewed and field trained new employees.
- All three companies are global leaders in consumer electronics and computer peripherals.
Urology Supervisor
Johns Hopkins
Baltimore, MD
- Supervising a team of 10+ employees to meet and exceed departmental service standards.
- Resolving Insurance issues for patient care.
- Persuading past clients to donate to assist the hospital in furthering its education and top Urology Rating.
- Working with Doctors to assist patients in making sure they receive the best care.
- Encouraging communication between departments to make sure that operations run efficiently.
- Train employees to understand workplace professionalism.
- Motivate the team to know that they have multiple opportunities and help them get close to achieving those goals.
- Solve issues that come up in creative matters that benefit the hospital and the patient.
Education
High School -
Joppatowne High School
Joppa, MD01.2001
Harford Community College
Bel-Air, MDSkills
- Market analysis
- Property appraisal
- Client negotiation
- Customer relationship management
- Event planning
- Team leadership
- Community engagement
- Problem solving
- Public speaking
Availability
In one week
Desired Status
Full Time
Timeline
Real Estate Agent
Coldwell Banker
01.2018 - Current
Volunteer Community Outreach Coordinator
Dickey Hill Elementary School
08.2016 - Current
Team Lead Customer Service
Bravo Health
01.2010 - 01.2012
Advanced Customer Care Team Representative
Bravo Health
01.2009 - 01.2010
Account Manager/Sales Representative
Epson
01.2009 - 01.2010
International Fuel Sales and Dispatch
AVCARD
01.2006 - 01.2009
Optician
United Optical
01.2005 - 01.2007
Account Manager/Sales Representative
Lexmark
01.2005 - 01.2006
Account Manager/Sales Representative
Canon
01.2003 - 01.2005
Urology Supervisor
Johns Hopkins
High School -
Joppatowne High School
Harford Community College