Jonathan Knox-Houston
Auburn Hills,MI
Summary
Dedicated to creating a supportive team culture that prioritizes customer service excellence. Demonstrates a proactive approach to onboarding and training, enhancing team capabilities and operational efficiency. Known for effective communication and organizational skills that drive successful project outcomes.
Overview
9
9
years of professional experience
Work History
Disclosure Team
UWM
Pontiac, Michigan
07.2024 - 08.2026
- Ensured timely delivery of closing documents to all parties involved.
- Assembled and compiled documents for loan closings.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with diverse teams to enhance project outcomes.
- Completed day-to-day duties accurately and efficiently.
- Conducted onboarding sessions to orient new staff members about company policies and procedures.
- Created multimedia presentations with PowerPoint and video conferencing tools.
Paraprofessional
Macomb Academy
Clinton Township, MI
09.2023 - 06.2024
- Assisted students with special needs in daily tasks and learning processes.
- Supported teachers in classroom management and instructional activities.
- Enhanced student behavior using modification and positive reinforcement techniques.
- Organized classroom environments to boost student engagement and facilitate learning.
- Cultivated positive relationships with students, parents, and colleagues to support learning objectives.
- Communicated effectively with parents about student progress and needs.
- Participated in professional development workshops to improve support strategies.
Front End Cashier/Assistant Customer Service Manager
Kroger Stores
Warren, MI
10.2019 - 10.2022
- Ensured balanced cash drawer at shift end through meticulous transaction management.
- Trained new team members on cash register operations to enhance service efficiency.
- Assisted customers with inquiries, providing friendly and effective assistance.
- Handled returns and exchanges according to store policies to maintain compliance.
- Resolved customer complaints professionally, contributing to improved satisfaction rates.
- Maintained accurate sales transaction records for reliable financial reporting.
- Provided ongoing support to new cashiers regarding operational procedures for consistency.
Crew Member
McDonalds
Warren, MI
03.2019 - 07.2019
- Processed customer orders and transactions to enhance service efficiency.
- Served food promptly to improve guest satisfaction.
- Prepared food items according to company standards and safety protocols.
- Executed opening and closing tasks for optimal operational readiness.
- Maintained cleanliness and organization in dining and kitchen areas.
- Delivered exceptional customer service in fast-paced restaurant environment.
Guest Advisor
GameStop
Sterling Heights, MI
10.2018 - 06.2019
- Assisted customers with product inquiries and gaming recommendations.
- Conducted game and console demonstrations to enhance customer experience.
- Resolved customer complaints and provided effective solutions promptly.
- Processed transactions efficiently at the point of sale system.
- Collaborated with team members to maintain a welcoming store environment.
- Trained new staff on store policies and customer service best practices.
- Organized promotional displays to highlight new releases and special offers.
Crew Member/Trainer
McDonalds
Warren, MI
08.2017 - 09.2018
- Trained new crew members on operational procedures and customer service standards to enhance team effectiveness.
- Instructed new team members on correct procedures for operations.
- Demonstrated food preparation techniques and safety protocols to team members.
- Monitored crew performance in the field to ensure adherence to quality standards.
- Monitored quality control during food production and service processes.
- Provided ongoing feedback to crew to foster continuous improvement and skill development.
- Assisted in scheduling crew shifts to maintain optimal staffing levels.
Education
High School Graduate - Creative Writing
Arts Academy In The Woods
Fraser, MI06-2017
Skills
- Loan processing
- Customer service
- Customer support
- E-Commerce
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Data entry
- Technical writing
- Training & Development
- Team Leader
- Team Building
- Management
- Team collaboration
- Teamwork
- Time management
- Organizational skills
- Attention to detail
- Employee training
- Teaching
- Presentations and demonstrations
- Effective communication
- Communication skills
- Client interaction
- Sales
- Workplace safety
- Attention to detail
- Workplace safety
Timeline
Disclosure Team
UWM
07.2024 - 08.2026
Paraprofessional
Macomb Academy
09.2023 - 06.2024
Front End Cashier/Assistant Customer Service Manager
Kroger Stores
10.2019 - 10.2022
Crew Member
McDonalds
03.2019 - 07.2019
Guest Advisor
GameStop
10.2018 - 06.2019
Crew Member/Trainer
McDonalds
08.2017 - 09.2018
High School Graduate - Creative Writing
Arts Academy In The Woods