Jonathan Krall
Crucible,PA
Summary
Financial Service Associate with background in sales and understanding of how to build client loyalty. Dependable professional with dynamic communication skills. Proven success in streamlining different processes for optimized support and team work.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Broker
Self-employeed (Highmark) (Aetna) (Humana)
03.2020 - Current
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Conducted research to answer questions and handle issues using multiple systems and resources.
Maintenance Supervisor
1 Napili Way
01.2019 - 01.2020
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised 12 employees and scheduled shifts.
- Analyzed and identified equipment failure root causes and initiated correction actions.
Inside Sales Representative
Ferguson Enterprises
06.2017 - 01.2019
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Security Gaurd
RHS
05.2016 - 06.2017
- Recorded info on gas well trucks entering property, Kept a log on how many people were on sight at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Shift Manager/Key Holder (College)
Foxes Pizza Den
01.2012 - 06.2016
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Dealt with angry customers to satisfy service.
- Started here at 18 y/o as delivery driver
Education
Bachelor of Science - Business Management
Penn State
Penn, PA05.2016
Skills
- Emotional intelligence
- Relationship building
- Effective communication
- Decision making
Certification
Forklift
Health Insurance License
AHIP
Timeline
Sales Broker
Self-employeed (Highmark) (Aetna) (Humana)
03.2020 - Current
Maintenance Supervisor
1 Napili Way
01.2019 - 01.2020
Inside Sales Representative
Ferguson Enterprises
06.2017 - 01.2019
Security Gaurd
RHS
05.2016 - 06.2017
Shift Manager/Key Holder (College)
Foxes Pizza Den
01.2012 - 06.2016
Bachelor of Science - Business Management
Penn State
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