Jonathan Lamb
Capitol Heights,MD
Summary
Highly motivated and solutions-oriented computer science student seeking a position to apply and grow my experience providing technical assistance to end-users. Able to work collaboratively in a team environment and efficiently manage multiple tasks. Proven ability to troubleshoot problems quickly and efficiently, utilizing a strong background in information technology, customer service and product acquisitions. Skilled in developing strong relationships with customers and colleagues, demonstrating a strong commitment to providing high-quality customer service. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Ledo's Pizza
Cheverly MD
11.2021 - 01.2024
- Assisted in the training of new employees.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Supervised staff during shift changes and ensured transition went smoothly.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations.
Athletic Equipment Manager
The College of Wooster
Wooster, OH
08.2023 - 12.2023
- Scheduled deliveries for new equipment and monitored arrival times.
- Inspected uniforms and other gear for wear and tear, replacing as necessary.
- Worked closely with coaches to identify necessary upgrades or replacements for outdated items.
- Managed locker room organization, maintaining a safe environment for athletes.
- Tracked usage data for each item of athletic equipment to determine longevity estimates.
- Conducted regular maintenance checks on all equipment used by athletes during practices or games.
Head Lifeguard • Swim Coach
American Pool Enterprises Inc.
Columbia, MD
05.2020 - 08.2023
- Oversee 100+ swimmers daily, identifying emergencies, delivering support, and ensuring compliance with all safety policies and procedures
- Utilize medical supplies and equipment to examine injured persons and administer first aid/cardiopulmonary resuscitation.
- Communicated effectively with patrons regarding rules, regulations, and policies related to swimming activities.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Assisted with planning and implementation of special events held at the aquatic facility.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
Education
Bachelor of Science - Computer Science
Bowie State University
true05-2026
Computer Science
College of Wooster
Wooster Ohio12-2023
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD05-2022
Skills
- Complex problem-solving skills
- Analytical Skills
- Verbal and Written Communication
- Customer service skills
- Interpersonal Skills
- Teamwork
- Time Management
- Critical Thinking
- Attention to Detail
- Microsoft Office Suite
- Office 365
- Data Visualization
- Social Media Management
- Network & System Maintenance
- Technical Proficiency
- Research Methods & Writing
- Software Installation
- Hardware Installation
- Java
- Python
- C/C
- HTML
- Binary
Certification
- Health Care Provider BLS (CPR & AED), 05/01/23, 05/01/24
- Preventing Bloodborne and Airborne Pathogens, 05/01/23, 05/01/24
- Supplemental Oxygen Support (HCP BLS), 05/01/23, 05/01/24
- Standard First Aid, 05/01/23, 05/01/24
- International Lifeguard Training Program, 05/01/23, 05/01/24
Coding Languages
- JAVA
- Python
- HTML
- JavaScript
- C/C++
- NetBeans
- Binary (Decimal, Octal, Octal decimal)
Athletic Background
- Fairmont Heights High School 2019, 2022 Varsity Football Team - LB, DT, RB (Team Captain)
- Wrestling - Team Captain (State Contender)
- Baseball, Catcher, Outfield, Lacrosse (Team Captain)
Projects
- Fairmount Heights High School, 05/01/19, Executed an application development project using HTML, where my peers and I created a website.
- Fairmount Heights High School, 04/01/20, (11th Grade) Created various figures and projects using Turtle.
- Fairmount Heights High School, 04/01/22, (12th Grade) I began learning Java
- The College of Wooster, 12/01/22, In my Freshmen Year in College, I learned advanced methods in python and creating different functions and projects such as a Flappy Bird using pygame. I also edited photos through python.
- The College of Wooster, 12/01/23, In my Sophomore Year in College, I began learning C Language mastering key methods in the Code and for my Final this year I created a Snake Game
Training
CheverlyLedo's
- Scientific Computing
- Imperative Problem Solving
- Multimedia Computing
- Logic And Philosophy
- Rationalism and Empiricism
- Intro National Politics
- Ethics and Justice
- Gender Genre and History
- The Holocaust
- Fund of Comp Sci & Data Con
References
References available upon request.
Timeline
Athletic Equipment Manager
The College of Wooster
08.2023 - 12.2023
Shift Lead
Ledo's Pizza
11.2021 - 01.2024
Head Lifeguard • Swim Coach
American Pool Enterprises Inc.
05.2020 - 08.2023
Bachelor of Science - Computer Science
Bowie State University
Computer Science
College of Wooster
High School Diploma -
Fairmont Heights High School
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