JONATHAN LASSO
Atlanta,GA
Summary
Bilingual Line Leader experienced in enhancing production efficiency and reducing equipment downtime through effective team management and operational oversight. Supervised daily power plant operations, ensuring optimal performance of generators and turbines, while also excelling in warehouse operations with a solid background in cold storage and manufacturing. Focused on fostering teamwork, addressing customer concerns, and driving continuous improvement in service and productivity.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Supervisor
AmeriCold Logistics
Atlanta, GA
06.2017 - Current
- Became an operations supervisor 9 months later
- Directed and supervised a team of 15 employees in daily operations.
- Supervised warehouse teams in Americold cold storage operations.
- Allocated labor based on workload and staffing needs to optimize operational efficiency.
- Ensured order accuracy and efficient product handling for timely outbound loads.
- Coordinated shipping and receiving workflows across dock and freezer areas.
- Monitored employee productivity, delivering feedback and coaching to enhance performance.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Communicated with drivers, clients, and managers on Americold service needs.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Paint Technician
Honda Lock
Bremen, GA
05.2012 - Current
- Loaded production line with hangers weighing 30-40 pounds in paint department
- Scanned barcodes on various materials throughout the warehouse
- - Troubleshooting the robots
- - be familiar with computer software
- Ensured team members performed tasks accurately
- ensured team compliance with operational standards and procedures
- - paper work, computer work, programming, communicating with other bosses and upper management
- troubleshot and resolved robot malfunctions to maintain production efficiency
- - dealt with scanning barcodes on different materials throughout the warehouse
Sales Associate
RadioShack
Carrollton, GA
05.2011 - 05.2012
- Delivered exceptional customer service by swiftly addressing inquiries and resolving issues, enhancing customer satisfaction.
- Assisted Spanish-speaking customers by providing bilingual support, ensuring clear communication and improved service experience.
- Utilized software tools including Microsoft Word, Excel, and PowerPoint for various tasks.
Line leader, cook, register/cashier, and maintenance
Pilot travel center
Tallapoosa, GA
06.2008 - 05.2012
- Handled customer service inquiries and provided assistance to enhance customer experience.
- Head cook for the restaurant side
- Performed maintenance tasks including pressure washing, replacing lights, and cleaning showers.
- Led team of workers to ensure efficient operations on the production line.
- Ensured customer satisfaction by addressing inquiries and resolving issues promptly.
- - Make sure everyone was doing their job correctly to the proper work standards
- Performed maintenance tasks, including pressure washing, light replacement, and shower cleaning, ensuring cleanliness and functionality of the truck stop.
Education
Associate of Arts - Business management
West Ga Tech
Douglasville, GA 08.2008 - 10.2010
High School Diploma -
Douglas county high school
Douglasville, GASkills
- Warehouse management
- Inventory control
- Material handling
- Forklift operation
- Team leadership
- Client relationship management
- Software proficiency
- Warehouse experience
- Bilingual- English\Spanish
- Strong communicator
- Team collaboration
- Reliable attendance
- Fast learner
Timeline
Supervisor
AmeriCold Logistics
06.2017 - Current
Paint Technician
Honda Lock
05.2012 - Current
Sales Associate
RadioShack
05.2011 - 05.2012
Associate of Arts - Business management
West Ga Tech
08.2008 - 10.2010
Line leader, cook, register/cashier, and maintenance
Pilot travel center
06.2008 - 05.2012
High School Diploma -
Douglas county high school