Summary
Overview
Work History
Education
Skills
Timeline
Generic

JONATHAN LEE

Houston,Texas

Summary

Compassionate Wheelchair Agent recognized for exceptional productivity and efficient task execution. Specialized in passenger assistance, safety protocol adherence, and effective communication. Proven ability to enhance passenger experience through empathy, patience, and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Wheelchair Agent

PrimeFlight
Houston, TX
07.2023 - Current
  • Collaborated with airline staff to ensure timely and efficient service delivery.
  • Monitored and maintained wheelchairs to ensure proper functionality and safety.
  • Monitored customer satisfaction levels by engaging in regular conversations with clients.
  • Resolved customer complaints regarding product performance or service issues in a timely manner.

Personal Shopper

Walmart
Tampa, FL
10.2022 - 01.2023
  • QUICKLY AND ACCURATELY PICKING CUSTOMER DESIRED ITEMS
  • STAGING ITEM TO THE CORRECT DISPENSING AREA
  • COMMUNICATING WITH TEAM ON WHERE TO FIND ITEMS IF LOCATION OF ITEMS HAVE CHANGED

Customer Service Representative

Wawa
Tampa, FL
05.2020 - 01.2022
  • COMMUNICATED AND ORGANIZED ALONGSIDE CO-WORKERS TO PROVIDE SERVICES.
  • DEVELOPED SKILLS FOLLOWING RECIPES TO CREATE FOOD ORDERS FOR CUSTOMERS.
  • SUPERVISED FOOD SAFETY AND MONEY MANAGEMENT AMONGST CO-WORKERS.

Guest Associate

Sea World Entertainment-Busch Gardens
Tampa, FL
10.2019 - 03.2020
  • UPHOLD FOOD SAFETY AND QUALITY TOWARDS PREPARATIONS AND COOKING.
  • PERFORMED SWIFT AND EXCELLENT SERVICES TOWARDS PARK GUESTS.
  • INFORMED GUEST WITH CLEAR INSTRUCTIONS AND INFORMATION AS A REPRESENTATIVE.

Crew Member

McDonald's
Riverview, FL
12.2016 - 10.2019
  • ATTENDED CUSTOMERS AND DISPATCH SWIFTLY WHILE STILL BEING CONVENIENT AND POLITE.
  • ORGANIZED MANAGEMENT OF MONEY AND TRANSACTIONS WITH ACCURACY.
  • ENSURE FOOD SAFETY AND PRODUCTION AS A COOK FOR CUSTOMERS.

Education

HIGH SCHOOL DIPLOMA -

EAST BAY HIGH SCHOOL
GIBSONTON, FL
05.2019

Skills

  • Problem-solving and critical thinking
  • Customer service
  • Effective communication
  • Creative solutions
  • Time management
  • Collaborative teamwork

Timeline

Wheelchair Agent

PrimeFlight
07.2023 - Current

Personal Shopper

Walmart
10.2022 - 01.2023

Customer Service Representative

Wawa
05.2020 - 01.2022

Guest Associate

Sea World Entertainment-Busch Gardens
10.2019 - 03.2020

Crew Member

McDonald's
12.2016 - 10.2019

HIGH SCHOOL DIPLOMA -

EAST BAY HIGH SCHOOL

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