JONATHAN LEMUS CASTILLO
Long Beach,CA
Summary
Dynamic Customer Service Specialist with proven success at Sherwin-Williams, excelling in customer engagement and inventory management. Bilingual in English and Spanish, I effectively brought solutions to meet customers needs, enhancing satisfaction and driving sales. Recognized for adaptability and a strong commitment to continuous learning in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist- Key holder Full time
Sherwin-Williams
Signal Hill, California
03.2025 - Current
- Management and Sales Training Program
- Calculate sales prices, total purchases, and receive and process cash or credit payments.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders, or call other stores to find desired items.
- Estimate and quote trade-in allowances
- Collaborated with team members to enhance customer service procedures.
Customer Service Specialist- Key Holder
Sherwin-Williams
San Pedro, California
10.2020 - 03.2025
- Supported sales efforts at Sherwin-Williams paint store through effective customer engagement.
- Serviced wholesale and retail customers, identifying and fulfilling their needs.
- Presented tailored products and services based on customer specifications.
- Tinted work order files and formulas to match customer requirements.
- Managed cash register operations, including balancing drawers and making deposits.
- Stocked shelves and maintained store cleanliness to enhance shopping experience.
- Communicated effectively with customers during performances to boost satisfaction.
Education
High School Diploma -
Robert A. Millikan High School
Long Beach, CA06.2021
Bachelor of Engineering - Computer Science
Cal State University Long Beach
Long Beach, CASkills
- Customer service
- Bilingual - Eng/Esp
- Inventory management
- Operations management
- Financial reporting
- Marketing and merchandising
- Product and technical knowledge
- Financial reporting
- Adaptability/flexibility
- Willingness to learn
- Telemarketing
- Product and technical knowledge
Timeline
Customer Service Specialist- Key holder Full time
Sherwin-Williams
03.2025 - Current
Customer Service Specialist- Key Holder
Sherwin-Williams
10.2020 - 03.2025
High School Diploma -
Robert A. Millikan High School
Bachelor of Engineering - Computer Science
Cal State University Long Beach