Jonathan Li
Sunnyvale,CA
Summary
Highly motivated to work together with other employee's to achieve the company goal. Extensive experience working with customers and upper management. Always ready to adapt to changing and fast paced environments as needed. Provided best quality of service per the company needs to achieve customer satisfaction.
Overview
10
10
years of professional experience
Work History
Passenger Service Agent
Pacific Aviation
2023.06 - Current
- Assist passengers through check in and boarding process
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Checked and confirmed all checked in baggage and carry one meet federal guidelines
- Verify passenger document validity before travel
- Monitor all ramp movement to ensure cargo and baggage is loaded properly onto aircraft
- Follow up with passengers who have lost or damaged baggage
- Monitored security and maintained all operational protocols
Autonomous Vehicle Operator
Transdev
2021.07 - 2023.06
- Maintain Transdev's high standard of safety, inside and outside of the vehicle
- Be the deputy for technology by communicating courteously always with management, engineers, and the public
- Consistently demonstrate situational awareness, and understanding of the technology in my case and to always be willing to adapt to my dynamic environment
- Capable of responding quickly to changing and potentially high-pressure environments
- Provided clear, concise, and accurate verbal and written feedback regarding the vehicle's operations
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Monitored vehicle's software configuration to comply with mission requirements
Transporter
Hertz
2019.08 - 2021.05
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift
- Inspect all vehicles as necessary for liability reasons
- Move vehicles within storage lots as needed
- Delivering required vehicle to destination and taking out of service vehicles to the garage
- Operated any type of vehicle and carefully followed all safety protocols and procedures
Passenger Services Agent
Swissport
2019.04 - 2021.05
- Assist passengers through check in and boarding process
- Checked in luggage and confirmed all carry-on items met federal guidelines
- Verify for validity of passenger documentation before travel
- Assist ramp agents to ensure all proper passenger baggage is loaded onto aircraft
- Escorted handicapped passengers from terminal to aircraft
- Monitored security and maintained operational protocols
- Announced flight status updates and information about gate changes over PA system
Associate
Target
2018.09 - 2019.04
- Greet guests and assist in locating products
- Placing merchandise on shelves correctly
- Be able to cover all different departments of the store if deemed necessary
- Identified customer needs and wants to enhance customer experiences and boost sales
- Provided product price information to customers
Associate
Staples
2017.06 - 2018.06
- Helped customers make informative decisions on technology products
- Assisted customers in locating merchandise
- Answered customers questions regarding merchandise
- Greeted customers and offered assistance for increased customer satisfaction
- Liaised with customers to assist with computing operations and resolve concerns
Associate
Kumon
2014.06 - 2016.08
- Tutored students in mathematics and English literature
- Entering student grades into the Kumon database within 24 hours
- Graded and corrected student papers
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
Education
Associate of Applied Science - Airport Management
Vaughn College of Aeronautics And Technology
East Elmhurst, NY12.2018
High School Diploma -
Plainview Old Bethpage John F. Kennedy High School
Plainview, NY05.2016
Skills
- UX Design
- Vehicle operations
- Mobile platforms
- Safety regulations
- Dispatch procedures
- Critical thinking
- Teamwork
- Mechanical work
- Lube technician
Languages
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Timeline
Passenger Service Agent
Pacific Aviation
2023.06 - Current
Autonomous Vehicle Operator
Transdev
2021.07 - 2023.06
Transporter
Hertz
2019.08 - 2021.05
Passenger Services Agent
Swissport
2019.04 - 2021.05
Associate
Target
2018.09 - 2019.04
Associate
Staples
2017.06 - 2018.06
Associate
Kumon
2014.06 - 2016.08
Associate of Applied Science - Airport Management
Vaughn College of Aeronautics And Technology
High School Diploma -
Plainview Old Bethpage John F. Kennedy High School
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