Aqib Nawaz
Doha,Qatar
Summary
Personable and dedicated Customer Service Representative with extensive experience in Aviation industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Acciona (Qatar Aviation Services)
Doha
10.2022 - Current
- Performed basic and advanced customer assessments.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Referred unresolved consumer complaints to relevant departments for investigation.
- Maintained consistent dynamic atmosphere with enthusiasm and purpose to enhance customer experience and satisfaction.
- Oversaw company operations, customer service, resource management and profitability.
Jr. Frontend Developer
Infini8A
Rawalpindi
03.2022 - 10.2022
- Worked on several projects during my stay in infini8AI.
- Created custom WordPress themes from scratch.
- Collaborated with other developers on coding projects.
- Assisted junior developers in solving complex programming challenges.
- Developed web applications using HTML, CSS, JavaScript and JQuery.
- Conducted backups of Web files to local directories to prevent data loss.
- Worked closely with designers to implement UI and UX designs accurately in the codebase.
Frontend Developer
Accrual Group Ltd
Rawalpindi
01.2021 - 03.2022
- Worked on several projects during my stay at Accrual Group Ltd.
- Redesigned sites to enhance navigation and improve visual appeal.
- Designed UI mockups for mobile applications and websites in Adobe Photoshop.
- Created successful websites that met requirements for objectives such as load speed and design.
- Developed user interface components and implemented them following well-known React.js workflows.
- Developed site content and graphic by coordinating with copywriters and graphic artists.
Receptionist
Bayer
Lahore
03.2018 - 03.2019
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Reported suspicious individuals to supervisor.
Education
Bachelor of Science - Software Engineering
Virtual University of Pakistan.
08-2025
Diploma - Information Technology
Trade Testing Educational Association of Pakistan.
01-2022
Some College (No Degree) - Intermediate (ICS)
Govt Degree Collage Gumbat Kohat.
Pakistan07-2020
High School Diploma -
Frontier Public High School Kohat.
Pakistan07-2018
Skills
- Customer Service
- Customer Complaint Resolution
- Customer Relationship Management (CRM)
- UX Design
- Computer Proficiency
- User Experience Design
- Web Components Development
- Web Technologies: HTML, CSS, Bootstrap, Javascript, Jquery, ReactJs
Languages
Urdu
First Language
English
Advanced (C1)
C1
Arabic
Beginner (A1)
A1
Pashto
Proficient (C2)
C2
Certification
- FIFA WORLD CUP QATAR 2022 / Certification of Appreciation for Ground Handling Operations.
- Handling Customer with Disabilities / Qatar Airways & Qatar Aviation Services.
- Foundation of Foresight – Emerging Technology – Future Literacy / Dubai Future Foundation.
- Responsible Retailing of confectionery, Chocolate and Biscuits / DFWO Academy.
- Cybersecurity, Hazard, Fire & Airside Safety – Awareness and Reporting / Qatar Airways.
- Driving License Only Equipment Vehicles / Hamad International Airport (HIA)
Affiliations
- Traveling
- Photography
- Swimming
- Fitness and Outdoor Activities
Timeline
Customer Service Agent
Acciona (Qatar Aviation Services)
10.2022 - Current
Jr. Frontend Developer
Infini8A
03.2022 - 10.2022
Frontend Developer
Accrual Group Ltd
01.2021 - 03.2022
Receptionist
Bayer
03.2018 - 03.2019
Bachelor of Science - Software Engineering
Virtual University of Pakistan.
Diploma - Information Technology
Trade Testing Educational Association of Pakistan.
Some College (No Degree) - Intermediate (ICS)
Govt Degree Collage Gumbat Kohat.
High School Diploma -
Frontier Public High School Kohat.
- FIFA WORLD CUP QATAR 2022 / Certification of Appreciation for Ground Handling Operations.
- Handling Customer with Disabilities / Qatar Airways & Qatar Aviation Services.
- Foundation of Foresight – Emerging Technology – Future Literacy / Dubai Future Foundation.
- Responsible Retailing of confectionery, Chocolate and Biscuits / DFWO Academy.
- Cybersecurity, Hazard, Fire & Airside Safety – Awareness and Reporting / Qatar Airways.
- Driving License Only Equipment Vehicles / Hamad International Airport (HIA)
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