Jonathan Llamas
ANTHONY,New Mexico
Summary
Customer Service Representative with money handling skills of 3 years experience, is highly adaptable to all situations that may arise, delivering quality service, and professionalism. Committed to aiding customers and company while delivering satisfactory results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Julians Pet Grooming, Daycare & Boarding
05.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Addressed critical situations with nothing but efficiency, while maintaining professionalism under pressure until situation is resolved.
- Actively listened to customers, handled concerns promptly and cautiously, major escalations/major issues were sent to my supervisor.
- Resolved customer complaints with understanding, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered and tended to customers calls with minimal wait time
- Handled all transactions dealing with services provided and organized said transactions according to company policies.
Caregiver
Presbyterian
02.2021 - Current
- Assisted clients with activities of daily living, to further assist themselves and their quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing, bathing, meal preparation, and medication.
- Performed all housekeeping duties or anything asked by the company or client.
- Provided transportation to and from appointments or any store approved by the company.
Education
No Degree - Accounting
New Mexico State University
Las Cruces, NM05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling
- Payment Processing
- Scheduling
- Customer Education
Timeline
Customer Service Representative
Julians Pet Grooming, Daycare & Boarding
05.2021 - Current
Caregiver
Presbyterian
02.2021 - Current
No Degree - Accounting
New Mexico State University
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