Jonathan Llamas
Pomona,CA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Building Manager
Associated Student Inc. Cal Poly Pomona
Pomona, CA
08.2023 - Current
- Resolved customer complaints in a timely manner while upholding company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Maintained a clean, organized environment throughout the facility at all times.
- Supervised staff during peak hours to ensure customer satisfaction was met.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Operations Attendant
Associated Students Inc. Cal Poly Pomona
Pomona, CA
07.2022 - 08.2023
- Provided immediate assistance in emergency situations, following established protocols.
- Assisted customers with the usage of equipment or facilities, ensuring a positive experience.
- Conducted opening and closing procedures, securing the premises as required.
- Engaged with customers to gather feedback and suggestions for service improvement.
- Performed maintenance of equipment, including cleaning and restocking weights, mats, and other supplies.
Member Service Representative
Ymca
Upland, CA
01.2022 - 04.2022
- Consulted with customers regarding needs and addressed concerns.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
Education
Bachelor of Science - Kinesiology
California State Polytechnic University, Pomona
Pomona, CA05-2025
High School Diploma -
Claremont High School
Claremont, CA06-2021
Skills
- Maintaining equipment
- Code enforcement
- Excavation safety
- Team management
- Safety management
- Health and safety
- Facility management
- Fitness knowledge
- Customer service
- Critical thinking
- Strong teamwork
- Dispute resolution
- Safety monitoring
- First aid training
- CPR and AED
- Multitasking Abilities
- Oxygen Certification
- Analytical thinking
Certification
- CPR and AED Certifications
- RTE Certification
Timeline
Building Manager
Associated Student Inc. Cal Poly Pomona
08.2023 - Current
Operations Attendant
Associated Students Inc. Cal Poly Pomona
07.2022 - 08.2023
Member Service Representative
Ymca
01.2022 - 04.2022
Bachelor of Science - Kinesiology
California State Polytechnic University, Pomona
High School Diploma -
Claremont High School
Similar Profiles
Sergio CazarezSergio Cazarez
Student Assistant at Cal Poly Pomona Student Conduct and IntegrityStudent Assistant at Cal Poly Pomona Student Conduct and Integrity
Ashlee BernalAshlee Bernal
Student Grader at Cal Poly PomonaStudent Grader at Cal Poly Pomona
Anthony GranthamAnthony Grantham
Intern at Cal Poly Pomona Care CenterIntern at Cal Poly Pomona Care Center
Bernard TorresBernard Torres
Security at GssiSecurity at Gssi
STEPHANIE ABBOTTSTEPHANIE ABBOTT
Warehouse Supervisor at Shamrock FoodsWarehouse Supervisor at Shamrock Foods