Jonathan Llamas
Pomona,CA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Building Manager
Associated Student Inc. Cal Poly Pomona
Pomona, CA
08.2023 - Current
- Resolved customer complaints in a timely manner while upholding company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Maintained a clean, organized environment throughout the facility at all times.
- Supervised staff during peak hours to ensure customer satisfaction was met.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Operations Attendant
Associated Students Inc. Cal Poly Pomona
Pomona, CA
07.2022 - 08.2023
- Provided immediate assistance in emergency situations, following established protocols.
- Assisted customers with the usage of equipment or facilities, ensuring a positive experience.
- Conducted opening and closing procedures, securing the premises as required.
- Engaged with customers to gather feedback and suggestions for service improvement.
- Performed maintenance of equipment, including cleaning and restocking weights, mats, and other supplies.
Member Service Representative
Ymca
Upland, CA
01.2022 - 04.2022
- Consulted with customers regarding needs and addressed concerns.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
Education
Bachelor of Science - Kinesiology
California State Polytechnic University, Pomona
Pomona, CA05-2025
High School Diploma -
Claremont High School
Claremont, CA06-2021
Skills
- Maintaining equipment
- Code enforcement
- Excavation safety
- Team management
- Safety management
- Health and safety
- Facility management
- Fitness knowledge
- Customer service
- Critical thinking
- Strong teamwork
- Dispute resolution
- Safety monitoring
- First aid training
- CPR and AED
- Multitasking Abilities
- Oxygen Certification
- Analytical thinking
Certification
- CPR and AED Certifications
- RTE Certification
Timeline
Building Manager
Associated Student Inc. Cal Poly Pomona
08.2023 - Current
Operations Attendant
Associated Students Inc. Cal Poly Pomona
07.2022 - 08.2023
Member Service Representative
Ymca
01.2022 - 04.2022
Bachelor of Science - Kinesiology
California State Polytechnic University, Pomona
High School Diploma -
Claremont High School
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