Jonathan Luce
Leander,TX
Summary
Results-driven Parts Manager with expertise in inventory management and vendor relations. Proven track record in implementing improvements that enhance operational efficiency and reduce costs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Parts Manager/Service Advisor
Donco Truck and Automotive Inc.
Austin, TX
03.2015 - Current
- Managed inventory levels to ensure timely availability of parts and reduce downtime.
- Oversaw procurement processes, negotiating with suppliers for optimal pricing and quality.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Service Advisor
Dave's Ultimate Automotive
Austin, TX
03.2014 - 03.2015
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Coordinated service appointments, ensuring optimal scheduling for technicians and clients.
- Educated customers on vehicle maintenance, enhancing their understanding of services offered.
- Assisted in diagnosing vehicle issues through effective communication with technicians and clients.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Parts Manager
Napa Auto Parts
Austin, TX
06.2007 - 03.2014
- Managed inventory levels and optimized parts availability to enhance customer satisfaction.
- Supervised team of associates, ensuring adherence to safety protocols and operational efficiency.
- Implemented training programs for new employees, improving onboarding process and team performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
Parts Counter Person/Parts Manager
NAPA Auto Parts
Silver Spring, MD
04.2000 - 05.2007
- Managed inventory levels to ensure availability of parts and supplies.
- Provided exceptional customer service by assisting customers with product selection and inquiries.
- Processed orders accurately using point-of-sale systems and inventory management software.
- Coordinated with suppliers to expedite delivery of specialty parts for timely customer fulfillment.
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
Education
High School Diploma -
Dwight D Eisenhower High School
Houston, TX05-1990
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
- Inventory restocking
- Stock control
- Management
- Estimating
- Schedule management
- Hardworking and reliable
Certification
- ASE Certified Automobile Service Consultant
- ASE Certified Automobile Parts Specialist
Timeline
Parts Manager/Service Advisor
Donco Truck and Automotive Inc.
03.2015 - Current
Service Advisor
Dave's Ultimate Automotive
03.2014 - 03.2015
Parts Manager
Napa Auto Parts
06.2007 - 03.2014
Parts Counter Person/Parts Manager
NAPA Auto Parts
04.2000 - 05.2007
High School Diploma -
Dwight D Eisenhower High School