Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JONATHAN LUNA

Phoenix,AZ

Summary

Field Service Technician with a proven track record at Pro Auto Programming, excelling in technical troubleshooting and on-site repairs. Adept at diagnosing complex automotive electronic systems, enhancing vehicle performance, and delivering exceptional client support. Recognized for effective communication and teamwork, ensuring seamless operations and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Field Service Technician

Pro Auto Programming
02.2022 - Current
  • Diagnosed and repaired automotive electronic systems to ensure optimal vehicle performance.
  • Conducted on-site programming for key systems, enhancing vehicle functionality and reliability.
  • Collaborated with customers to understand technical issues and provide effective solutions.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Diagnosed and repaired automotive electronic systems using advanced diagnostic tools.
  • Helped with scheduling when needed

Lot Attendant

Bill Luke Chrysler Jeep and Dodge
07.2018 - 01.2022
  • Assisted in maintaining cleanliness and organization of lot
  • Supported customers by providing directions and answering inquiries about services.
  • Collaborated with team members to enhance overall lot efficiency and service quality.
  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.

Education

High School Diploma -

South Mountain High School
Phoenix, AZ

Skills

  • Technical troubleshooting
  • On-site repairs
  • Directly communicated and updated customers
  • Efficient using and installing OEM diagnostic software
  • Teamwork and coordination
  • Experienced in multimeter applications
  • Fault diagnosis
  • Diagnostic testing
  • Equipment Repair
  • Work orders
  • Opened / Closed work orders
  • Assisted with scheduling / coordinating work load
  • Software configuration
  • Coding proficiency
  • Proficient in MS Office

Languages

English
Spanish

Timeline

Field Service Technician

Pro Auto Programming
02.2022 - Current

Lot Attendant

Bill Luke Chrysler Jeep and Dodge
07.2018 - 01.2022

High School Diploma -

South Mountain High School

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