Jonathan Lynch
Montgomery,AL
Summary
Shift Lead with experience in customer service, team leadership, cash handling, and shift coordination. Known for a friendly attitude, strong attention to detail, and resolving guest concerns while keeping operations running smoothly.
Overview
2
2
years of professional experience
Work History
Shift Lead
Chick-fil-A
Montgomery, AL
08.2024 - Current
- Coordinated opening routines to ensure smooth Chick-fil-A restaurant operations.
- Managed schedules, accepted time-off requests, and maintained shift coverage.
- Trained team members on Chick-fil-A service standards and station procedures to enhance service quality.
- Coached employees and assigned daily work to optimize operational efficiency.
- Delegated tasks to employees and tracked activity completion.
- Resolved guest concerns with polite, prompt Chick-fil-A hospitality.
- Shared shift priorities with managers and team members throughout service.
- Handled cash counts and register reconciliation while maintaining payment accuracy at POS.
- Reviewed daily sales reports and tracked financial performance metrics.
- Taught staff upselling techniques to support revenue targets.
- Followed company standards and compliance requirements for operations.
- Reinforced rules to support strong employee performance.
- Managed emergency situations effectively during restaurant operations. with composure and in accordance with company guidelines.
Education
High School Diploma -
Ezekiel Academy
Montgomery, AL05-2026
Skills
- Cash register operations
- Cash handling
- Customer service
- Team leadership
- Teamwork and collaboration
- Attention to detail
- Friendly, positive attitude
Currently Enrolled
- Faulkner University
- Studying Business
Timeline
Shift Lead
Chick-fil-A
08.2024 - Current
High School Diploma -
Ezekiel Academy