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Dedicated operations professional maintaining high standards and achieving impactful results. Recognized for enhancing operational efficiency and driving business objectives through data-informed strategies. Collaborative team member adept at adjusting to evolving requirements and consistently delivering dependable outcomes. Proficient in data analysis and streamlining processes for optimal performance.

Cloud and systems operations professional with 3+ years of experience supporting enterprise infrastructure, application monitoring, and cloud services. Skilled in troubleshooting complex production issues, automating operational workflows, and maintaining reliable environments across Windows and Linux systems. Experienced with Azure administration, SQL-based databases, and monitoring platforms such as Splunk, ThousandEyes, and SolarWinds to ensure performance, security, and operational stability.

Skilled System Support Analyst with a background in providing technical support, system troubleshooting and problem resolution. Strengths include strong analytical skills, ability to work under pressure and maintain high service standards. Previous roles have involved streamlining processes for efficiency, improving system stability and advancing user knowledge through focused training sessions.

Jonathan Mantilla-Lago

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System Operations Analyst

IT Systems Tech

Financial Analyst

High School Diploma -

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