Jonathan Marti
SAINT CLOUD,FL
Summary
Professional with experience in food service industry, prepared for this role. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.
Overview
5
5
years of professional experience
Work History
Delivery Expert
Domino's Pizza
4235 13th St, St Cloud, FL 34769
05.2025 - Current
- Delivered pizzas efficiently to ensure customer satisfaction and timely service.
- Managed order accuracy by verifying items before dispatching deliveries.
- Operated GPS navigation tools to optimize delivery routes and minimize delays.
- Assisted in maintaining cleanliness and organization of delivery vehicle for safety compliance.
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
- Followed food safety protocols during transportation to maintain product quality standards.
- Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
- Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.
- Strengthened relationships with clients through courteous and professional interactions during each delivery encounter.
- Maintained clean and orderly appearance while on shift.
- Followed company policies and procedures during shift.
Line Worker
Chipotle
2308 E Irlo Bronson Memorial Hwy, Kissimmee, FL 34
02.2025 - 05.2025
- Operated food preparation equipment to maintain high-quality standards.
- Assembled and packaged menu items efficiently for customer orders.
- Maintained cleanliness and organization of workstations in compliance with safety regulations.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in training new employees on food handling procedures and safety protocols.
- Monitored inventory levels, restocking supplies as needed throughout shifts.
- Engaged with customers to ensure satisfaction and address any concerns promptly.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Assembled ingredients for menu items according to established recipes and guidelines.
- Used equipment properly to avoid workplace hazards or injuries.
Team Member
Dunkin' Donuts
4004 13th St, St Cloud, FL 34769
03.2022 - 02.2025
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Delivered exceptional customer service, ensuring prompt and accurate order fulfillment.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to streamline workflow during peak hours, enhancing efficiency.
- Assisted in training new employees on operational procedures and customer service best practices.
- Managed inventory levels by monitoring stock and placing orders for supplies as needed.
- Resolved customer complaints effectively, ensuring positive experiences and repeat business.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated point-of-sale systems accurately, processing transactions efficiently and maintaining cash accuracy.
- Prepared food and beverages according to Dunkin' standards, maintaining quality and consistency in every order.
- Trained new staff on operational procedures and customer service best practices, fostering a positive team environment.
- Conducted regular inventory checks, ensuring stock levels met demand while minimizing waste and shortages.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Dine In Attendant
Culver's Restaurant
1050 E Irlo Bronson Memorial Hwy, St Cloud, FL 347
02.2023 - 08.2023
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high food safety standards.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Managed inventory levels, restocking supplies to ensure uninterrupted service flow.
- Enforced cleanliness standards throughout dining area and kitchen, enhancing guest experience.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Utilized strong interpersonal skills to establish rapport with guests.
- Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
- Assisted in training new food runners, promoting adherence to service standards.
- Greeted customers and provided outstanding customer service.
- Increased customer satisfaction with quick and courteous food delivery.
- Established rapport with customers by providing friendly and attentive service.
- Delivered exceptional customer service, enhancing guest satisfaction and experience.
- Collaborated with team members to optimize workflow during peak hours, improving efficiency.
- Monitored inventory levels and assisted in restocking supplies to meet demand effectively.
- Resolved customer complaints promptly, fostering a positive dining environment and loyalty.
Team Member
McDonald's
2800 13th St, St Cloud, FL 34769
07.2021 - 02.2022
- Implemented process improvements that reduced wait times and increased customer satisfaction ratings.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma -
IBCK Educational Center
2275 Fortune Rd, Kissimmee, FL 3474408.2020
Skills
- Customer interaction
- Professional appearance
- Customer rapport
- Guest relations
- Complaint resolution
- Supply restocking
- Housekeeping
- Cash handling experience
- Time management
- Customer service
- Active listening
- Cleaning and sanitation
- Multitasking Abilities
- Inventory and supply
Languages
Spanish
Professional Working
Timeline
Delivery Expert
Domino's Pizza
05.2025 - Current
Line Worker
Chipotle
02.2025 - 05.2025
Dine In Attendant
Culver's Restaurant
02.2023 - 08.2023
Team Member
Dunkin' Donuts
03.2022 - 02.2025
Team Member
McDonald's
07.2021 - 02.2022
High School Diploma -
IBCK Educational Center