Jonathan Martin

• High-performing Plumbing field supervisor -and Sales Consultant with a documented track record via Servive Titan of driving revenue through a consultative, "value-first" approach. Year-to-date sales of $214,000+ with a 42% closing rate on service calls and installations. Expert at identifying client needs, overcoming objections, and maintaining a high average sale price of $1,200. Combines deep technical mastery with the interpersonal skills required to excel in a high-volume sales environment.
• Maintain a 42% closing rate by utilizing a "Good/Better/Best" presentation model, allowing customers to choose the value level that fits their budget while maximizing ticket size.
• Performed complex installations and repairs, ensuring all work met local codes and exceeded customer expectations for quality and cleanliness.
• Residential Service, Drain & Sewer Solutions, Water Quality Systems, Tank and tankless water heaters. Re pipes & water service replacements.
• Proficient with ServiceTitan Managed and updated digital pricebooks within ServiceTitan to ensure accurate, real-time pricing and professional 'Good/Better/Best' presentations for customers."
• Leveraged multiple finance's programs and showed financing tools to provide on-the-spot credit approvals, increasing the closing rate on high-ticket installations like tankless water heaters and whole-home repipes."
• Acted as a technical liaison between the customer and the install team, translating complex installation requirements into clear expectations for the client."
• Apply advanced service knowledge to identify root-cause system failures, allowing for more comprehensive 'whole-home' solution sales rather than temporary patch-repairs."
• Sales / Field Supervisor |• Maintained exceptional close quality, recording only 1 recall in 10 months• Built customer trust by handling plumbing-related complaints and service escalations• Coached and supported a team of 6 plumbers, improving sales consistency and technical confidence• Drove growth in plumbing memberships and increase in 5-star Google reviews through consultative selling and service excellence

• Performed expert residential/commercial diagno, Performed expert residential diagnostics, translating technical mechanical failures into easy-to-understand options for homeowners technical mechanical failures into easy-to-understand options for homeowners
• Maintained a high satisfaction rating by managing expectations throughout the repair process and conducting professional post-installation walkthroughs

• Ensured 100% precision in part identification and labor estimation, reducing "callback" rates and protecting company profit margins.
• I know the service and install side of plumbing. I have Utilized extensive field experience in residential installs to create highly accurate scopes of work, reducing change orders and ensuring 'sold' jobs are technically viable for the installation crew."
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• Developed a comprehensive understanding of residential plumbing systems, including DWV (Drain, Waste, and Vent), potable water lines, and gas piping.
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Managed job-site inventory and tool maintenance, ensuring the team had necessary supplies to complete projects efficiently and without downtime.