Jonathan Martinez
Iselin
Summary
Eager candidate offering positive attitude and genuine interest in helping others, ready to thrive in client & team -focused environment. Brings ability to quickly learn company procedures and services, ensuring accurate and efficient client support.
Overview
2
2
years of professional experience
Work History
Communications Specialist
NJ Army National Guard
10.2024 - Current
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Trained in secure communications systems, IT troubleshooting, and equipment operations
- Developed teamwork, leadership, and critical thinking skills when under pressure
Customer Service Executive
Urban Air Trampoline and Adventure Park
09.2023 - 10.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both client's needs while adhering to company policies.
- Responded calmly and effectively in fast-paces situations to meet client needs
- Monitored safety compliance throughout the facility to prevent incidents.
Education
John F. Kennedy Memorial High School
Iselin, NJSkills
- Internal communications
- Time management & discipline
- IT knowledge
- Adaptability & reliability
- Eager to expand knowledge in all fields
- Attention to detail
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Communications Specialist
NJ Army National Guard
10.2024 - Current
Customer Service Executive
Urban Air Trampoline and Adventure Park
09.2023 - 10.2024
John F. Kennedy Memorial High School
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