Jonathan Mattingly
Bowling Green,KY
Summary
I am Goal-Oriented, Self-Driven, & Hard Worker. Was running my business full time for past few years (hiring; training; budgeting; website creating; customer service; & collaborating with employees to get jobs done).
Currently looking for a full time job, & decided to continue my business on the days im scheduled off from the job, as the season is the slowing down.
I have an entrepreneurial, forward-thinking mindset, and drive to succeed.
Overview
5
5
years of professional experience
Work History
CEO/Detailer Technician
Slickity Smooth Detailing
Louisville, KY
01.2021 - Current
- Developed and implemented strategic business plans to increase company profitability.
- Created and maintained relationships with customers, & suppliers.
- Managed team members to ensure successful execution of projects in a timely manner.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Developed strategies for improving customer service standards throughout the company.
- Drove company vision with collaborative employee engagement techniques and strategic leadership.
Manager Associate II
Hertz Car Rental
Louisville, KY
10.2021 - 07.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Had regular meetings with executive staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Games Attendant - LEAD/Trainer
Main Event Entertainment
Louisville, KY
03.2019 - 12.2020
- Greeted guests and provided assistance with game instructions.
- Maintained a clean and safe environment, ensuring all safety regulations were followed.
- Monitored the redemption counter to ensure proper ticket distribution.
- Provided customer service by answering questions about game rules, prizes, and other related inquiries.
- Encouraged guests to purchase tokens or tickets for additional play time.
- Assisted with restocking shelves with merchandise such as plush toys, candy.
- Worked closely with management team to develop new ideas for promotions and marketing campaigns.
- Helped organize staff schedules to ensure adequate coverage during peak hours.
- Assisted with training new employees on how to use the gaming systems properly.
Education
Vocational/Trade School - Auto Collision Tech
Prosser Career Education Center
New Albany, IN06.2017
High School Diploma -
Jeffersonville High School
Jeffersonville, IN06.2017
Skills
- Business Planning
- Self-Driven
- Leadership
- Hiring/Training Staff
- Collaborative (Team Work Player)
- Open Minded
- Customer Service
- Conflict Resolution
- Hard Worker
- Quick Learner
Timeline
Manager Associate II
Hertz Car Rental
10.2021 - 07.2022
CEO/Detailer Technician
Slickity Smooth Detailing
01.2021 - Current
Games Attendant - LEAD/Trainer
Main Event Entertainment
03.2019 - 12.2020
Vocational/Trade School - Auto Collision Tech
Prosser Career Education Center
High School Diploma -
Jeffersonville High School