Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Maxwell

Houston,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Owner and Operator

Twice But Nice Thrift
02.2020 - 08.2022
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Handled customer inquiries and suggestions courteously and professionally.

General Manager

BEST WESTERN GREENWOOD VILLAGE, CO
10.2015 - 08.2019
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Front Desk Agent/Hotel Night Auditor

Comfort Inn & Suites
09.2014 - 09.2015
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Photographer

Prestige Photographers
03.2013 - 06.2014
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.

Education

High School Diploma -

Hempstead High School
Hempstead, TX

Skills

  • Complaint Resolution
  • Customer Relations
  • Problem Resolution
  • Staff Supervision
  • Business Administration
  • Customer Relationship Management
  • Schedule Management
  • Problem Solving
  • Operations Management
  • Decision Making
  • Team Leadership
  • Staff Development

Timeline

Owner and Operator

Twice But Nice Thrift
02.2020 - 08.2022

General Manager

BEST WESTERN GREENWOOD VILLAGE, CO
10.2015 - 08.2019

Front Desk Agent/Hotel Night Auditor

Comfort Inn & Suites
09.2014 - 09.2015

Photographer

Prestige Photographers
03.2013 - 06.2014

High School Diploma -

Hempstead High School

Similar Profiles

CREATE PROFILE
Jonathan Maxwell